Joshua Aaronson Email & Phone Number

As COO and co-founder, I lead daily operations to ensure the seamless delivery of managed IT and cybersecurity services. My role focuses on: • Developing and implementing strategic plans to enhance operational efficiency, scalability, and client satisfaction. • Collaborating with the CEO to establish company goals, define priorities, and align resources for sustained growth. • Managing service delivery processes, optimizing workflows, and maintaining high-quality standards to exceed client expectations. • Fostering a culture of integrity, innovation, and accountability, while prioritizing employee development and client success. Dedicated to operational excellence and innovation, I’m committed to helping businesses thrive through tailored technology solutions.

Brooklyn, Ny, Us

• Supervised 170 employees across five key departments, including Service Desk, Systems Operations, and Project Management.• Played a key role in reorganizing departmental structures, introducing scalable management and technical escalation frameworks, and optimizing sales cycles.• Spearheaded client disaster recovery efforts, which entailed managing breaches and ransomware incidents with swift resolutions.• Implemented performance metrics and regular training which led to significant improvements in team efficiency and service delivery.

Brooklyn, Ny, Us

• Directed technical escalations from a team of 40 technicians to ensure swift and effective resolutions and client satisfaction. • Enhanced operational efficiency by reducing bottlenecks with new escalation paths and management structures. • Built and led the dispatch department; recruited, hired, and trained team members to foster an efficient work environment, as a servant leader.

Brooklyn, Ny, Us

• Guided clients through multiple disaster recovery scenarios, which slashed downtime and data loss, as the Team Lead. • Trained and mentored new team members to facilitate professional growth and knowledge of disaster recovery processes.• Engineered comprehensive training programs to streamline disaster recovery protocols across the team.• Championed data security for clients en route to 99% backup success rates.

Brooklyn, Ny, Us

• Oversaw the day-to-day IT operations for a key client to provide exceptional technical support, as an On-Site Specialist.• Transitioned email encryption systems from Voltage to Barracuda, which optimized REGEX 2 expressions for enhanced security.• Trained replacements to encourage business continuity, spearheaded and resolved issues promptly, and delivered outstanding customer service.

Brooklyn, Ny, Us

• Acquired extensive hands-on experience in building and repairing computers, troubleshooting hardware issues, and performing desktop repairs.• Maintained accountability for providing on-site support, contributing to system migrations, hardware upgrades, and other key projects, and assisting with the hiring and training of new technicians.

Bachelor Of Science (Bs), Computer Science

Computational And Applied Mathematics

Associate’S Degree, General Studies