Joshua Aaronson Email and Phone Number
I am an impact-driven operations and technology leader with extensive experience delivering high-quality IT and cybersecurity services. My expertise encompasses all aspects of operations management, IT service delivery, team leadership, and strategic planning, with a focus on driving efficiency and fostering innovation.As COO and co-founder of Panda Technology, I lead daily operations and collaborate on strategic initiatives to deliver seamless managed IT and cybersecurity solutions. My leadership philosophy prioritizes collaboration, accountability, and a commitment to client success. I hold a Bachelor of Science in Computer Science and bring a deep understanding of IT technologies, best practices, and business needs. Over my career, I’ve played pivotal roles in managing large teams, spearheading client disaster recovery efforts, and implementing performance metrics to enhance efficiency and productivity.Throughout my journey, I’ve successfully reduced operational bottlenecks, optimized workflows, and elevated customer satisfaction through strategic leadership and innovation. I’m passionate about leveraging technology to solve complex challenges and create lasting impact.I firmly believe that success is built on collaboration. If you’re passionate about innovative solutions and operational excellence, let’s connect to explore how we can achieve great things together!
Panda Technology
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Chief Operating Officer (Coo) And Co-FounderPanda Technology Nov 2024 - PresentAs COO and co-founder, I lead daily operations to ensure the seamless delivery of managed IT and cybersecurity services. My role focuses on: • Developing and implementing strategic plans to enhance operational efficiency, scalability, and client satisfaction. • Collaborating with the CEO to establish company goals, define priorities, and align resources for sustained growth. • Managing service delivery processes, optimizing workflows, and maintaining high-quality standards to exceed client expectations. • Fostering a culture of integrity, innovation, and accountability, while prioritizing employee development and client success. Dedicated to operational excellence and innovation, I’m committed to helping businesses thrive through tailored technology solutions.
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Director Of OperationsHocs Consulting Inc. 2021 - Nov 2024Brooklyn, Ny, Us• Supervised 170 employees across five key departments, including Service Desk, Systems Operations, and Project Management.• Played a key role in reorganizing departmental structures, introducing scalable management and technical escalation frameworks, and optimizing sales cycles.• Spearheaded client disaster recovery efforts, which entailed managing breaches and ransomware incidents with swift resolutions.• Implemented performance metrics and regular training which led to significant improvements in team efficiency and service delivery. -
Service Desk Team LeadHocs Consulting Inc. 2016 - 2021Brooklyn, Ny, Us• Directed technical escalations from a team of 40 technicians to ensure swift and effective resolutions and client satisfaction. • Enhanced operational efficiency by reducing bottlenecks with new escalation paths and management structures. • Built and led the dispatch department; recruited, hired, and trained team members to foster an efficient work environment, as a servant leader.
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Backup And Disaster Recovery Team LeadHocs Consulting Inc. 2015 - 2016Brooklyn, Ny, Us• Guided clients through multiple disaster recovery scenarios, which slashed downtime and data loss, as the Team Lead. • Trained and mentored new team members to facilitate professional growth and knowledge of disaster recovery processes.• Engineered comprehensive training programs to streamline disaster recovery protocols across the team.• Championed data security for clients en route to 99% backup success rates.
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On-Site It SpecialistHocs Consulting Inc. 2013 - 2015Brooklyn, Ny, Us• Oversaw the day-to-day IT operations for a key client to provide exceptional technical support, as an On-Site Specialist.• Transitioned email encryption systems from Voltage to Barracuda, which optimized REGEX 2 expressions for enhanced security.• Trained replacements to encourage business continuity, spearheaded and resolved issues promptly, and delivered outstanding customer service.
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Entry-Level TechnicianHocs Consulting Inc. 2009 - 2013Brooklyn, Ny, Us• Acquired extensive hands-on experience in building and repairing computers, troubleshooting hardware issues, and performing desktop repairs.• Maintained accountability for providing on-site support, contributing to system migrations, hardware upgrades, and other key projects, and assisting with the hiring and training of new technicians.
Joshua Aaronson Education Details
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Brooklyn CollegeComputer Science -
Towson UniversityComputational And Applied Mathematics
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Montgomery CollegeGeneral Studies
Frequently Asked Questions about Joshua Aaronson
What company does Joshua Aaronson work for?
Joshua Aaronson works for Panda Technology
What is Joshua Aaronson's role at the current company?
Joshua Aaronson's current role is Impact-Driven Operations & Technology Leader | COO & Co-Founder at Panda Technology | Expert in Operational Excellence, IT Service Management, & Disaster Recovery.
What schools did Joshua Aaronson attend?
Joshua Aaronson attended Brooklyn College, Towson University, Montgomery College.
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