Assured secure and welcoming environment through vigilant surveillance system management and strict compliance with safety standards. Performed Firewatch responsibilities, ensuring adherence to safety protocols and attention to detail. Leveraged technical skills to maintain and troubleshoot security systems for optimal performance. Collaborated across departments to swiftly address and resolve security concerns. Utilized best practices in customer service to enhance visitor experiences. Prepared comprehensive incident reports and documentation for future reference.● Improved visitor check-in times by streamlining systems through application of IT skills.● Contributed to 20% reduction in security incidents through proactive monitoring and swift resolution.● Earned commendation for outstanding performance during emergency drills and real incidents.● Preserved critical safety standards as vigilant Firewatch, maintaining secure environment.