- Designed and developed a Knowledge Management Solution for Customer Call Center, in a .NET environment using MVC architecture, utilizing a content management solution inside of KANA IQ.- Lead a team of software developers and customer experience designers to adapt Knowledge Management Solution to be responsive for mobile devices for use by technicians in the field.- Worked closely with internal customers to establish a regular schedule of releases for updates and new features to both Internal and External Customer Knowledge Management Solutions.- Served as administrator for the project management software, JIRA. In this role, managed projects, user base, workflows, and permissions used company wide.

Design and maintain C# code designed in a Microsoft .Net Windows Environment that connects hotels to websites such as Expedia and Travelocity. Utilize web based software using XML Interfaces and SOAP to transfer information such as rates and inventories.

Employed part-time editing and maintaining a database query GUI using VB 6. Program is used by hospitals for querying lab information.