• Provide technical assistance and support for incoming queries and issues related to network computer systems, software, and hardware. • Respond to tickets efficiently either in person or over the phone. • Maintain daily performance of computer systems for all clients• Run diagnostic programs to resolve problems. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Install, modify, and repair computer hardware and software. • Maintain up-to-date documentation of systems. • Onsite repairs and deployments to current clients• Client assessments of their current environments (onsite) • Experienced with ConnectWise Manage and ConnectWise Automate, Servoyant• Maintain all aspects of project management for current clients• Experience Troubleshooting: Active directory AzureMicrosoft exchange Windows XP- Windows 10 Microsoft Office 2010 – CurrentMicrosoft Office 365 administration suite

• Perform on-time scheduling and delivery of construction materials• Develop and maintain strong working relationships with clients• Fabricate and maintain quality control of custom sheet metal hardware• Operate shop equipment, including forklift and sheet metal break• Maintain and organize the fabrication shop

• Serviced customers, both in-person and on the phone• Performed vehicle service• Trained new employees

• Performed all store operations, including register, food line and maintenance• Trained new employees