Consultant managing a portfolio of 2,000+ real estate loans, optimizing servicing accuracy, borrower communication, and portfolio performance through strategic reporting and process improvements. • Manage a portfolio of over 2,000 loans, ensuring accurate servicing, performance tracking, and client communication.• Review and approve mortgage payoff statements, ensuring accuracy and compliance with regulatory standards.• Spearhead direct communication campaigns, achieving a 70% cure rate across a portfolio of 200 delinquent loans.• Develop and maintain project management tools (e.g., Monday boards) to streamline construction draw requests and loan extension processes.• Provide ad-hoc reporting and analysis to support decision-making and optimize portfolio performance.

Oversee daily operations, including loan portfolio management, document quality control, process automation, and cross-functional collaboration, to drive efficiency, compliance, and customer satisfaction.• Manage day-to-day operations, including call center activities, central email triage, and manual tax and insurance monitoring for a loan portfolio of 500–1,000 loans.• Conduct comprehensive reviews and quality checks of loan documents, including mortgages, promissory notes, and settlement statements, ensuring accuracy and compliance.• Collaborate with engineering teams to identify operational gaps, deliver presentations, and implement process automation solutions.• Develop foundational operational policies, procedures, and trackers to streamline workflows, meet SLAs, and improve customer satisfaction.• Coordinate with loan originators and county clerks to ensure accurate documentation, including mortgage lien releases, UCC-3 terminations, and assignments of mortgages.• Regularly report to directors and executives, highlighting operational strengths, risks, and opportunities for efficiency improvements.

Managed end-to-end operations for a fleet of 6–8 drivers, optimizing profitability, coordinating routes and maintenance, negotiating freight rates, and fostering relationships with brokers and drivers in a fast-paced, high-pressure environment..• Leveraged proprietary AI software and personal judgment to create weekly plans tailored to drivers’ preferences (e.g., time on the road, home schedules) while maximizing fuel efficiency and overall fleet profitability.• Negotiated daily freight rates with brokers by analyzing market trends, competitive pricing, and commodity valuations, securing above-market rates and strengthening broker relationships.• Maintained fleet profitability through effective cost management, even amidst challenges like driver turnover and operational changes.• Generated comprehensive daily and weekly reports on fleet performance, driver behavior, and operational metrics to inform leadership decisions and improve outcomes.• Advocated for driver recognition by recommending spot bonuses for exceptional performance, fostering trust and loyalty within the team.• Communicated detailed plans with drivers, providing clarity and alignment, and at times persuading drivers to accept less favorable routes for broader company benefits.

• Continuous demonstration of high performance in an extensive range of company functions that include but are not limited to loan servicing for business purpose and DSCR loans, portfolio surveillance, risk mitigation, managing customer and client relations through problem solving, collateral management, and new hire training• Improved existing processes and created supporting procedural documents• Developed new processes, collaborating cross-functionally with technology and product partners to identify discrepancies and control gaps throughout entire loan portfolio• Led training for outsourcing partners that resulted in more automated/efficient processes• Volunteered with leading ad-hoc initiatives that included payment reconciliation, vendor management, and investor reporting

Assist in identifying operational issues and help guide the improvement process through analytical support.• Contribute to the design, development, and maintenance of key performance indicators (KPIs) to senior management for monthly review. • Manage operational process documentation including the development and maintenance of process maps and procedures.• Create action plans based on insufficiencies within operations and write procedures focused on achieving business goals in coordination with Sales and Human Resources departments.• Built and updated weekly scorecards to provide leadership teams with critical updates and track progress of set strategic goals.

Representative for translating business objectives into systems and procedures for day-to-day operations that ensure safety, efficiency, and professionalism. • Collaborated with Customer Service and Sales teams to provide solutions and support in managing confidential membership data, billing, and medical information. • Calculated and analyzed operational data and vital membership metrics to provide the executive team with recommendations on how to sustain or improve performance.• Enhanced client retention and overall satisfaction by creating several different initiatives that highlighted individual clients’ successes (i.e. member visit board, social media shout outs, etc.).• Mastered CRM system and created a workflow to best pipeline and increase prospect leads for on-site managers.

Primary point of contact to transform the company vision into a social media strategy. Responsible for execution of all posts/advertisements across Facebook and Instagram.• Developed and maintained social media dashboard for primary platforms (Facebook and Instagram) to monitor and track the performance of scheduled posts and advertisements.• Evaluated post and ad performance to identify trends that improve the social media strategy. Ran A/B testing through Facebook lead ads to determine most effective advertising methods. • Partnered with Sales and Operations leadership to develop social media campaigns. • Doubled annual prospect count through targeted marketing and Facebook lead advertisements over the span of a year

• Responsibilities included demonstrating and explaining each exercise for each exercise station during each members’ workout session. Conducted personal consultations with each member to assess any pre-existing injuries that would prevent the member from conducting the daily workouts. I modified exercises in effort of providing a sufficient workout.• Created a customer centric environment by personalizing their daily experiences such as learning, retaining and greeting more than 500 members’ first names as they entered and departed the facility.• Provided a motivating environment for all members on a daily basis.