-Acted as a product knowledge expert for both our customer and our phone specialists-Trained and mentored new agents on product knowledge in the payments and reporting campaign of Toast-Researched and resolved problems and customer questions regarding payment history, analytics, and reporting-Assisted in training employees via slack and provided resources for new hires to assist with their onboarding and monitored Clearview to assist with live customer issues -Documented in… Show more -Acted as a product knowledge expert for both our customer and our phone specialists-Trained and mentored new agents on product knowledge in the payments and reporting campaign of Toast-Researched and resolved problems and customer questions regarding payment history, analytics, and reporting-Assisted in training employees via slack and provided resources for new hires to assist with their onboarding and monitored Clearview to assist with live customer issues -Documented in detail steps taken to assist the client-Utilized Salesforce to track progress via dashboards, to update and view client data, create opportunities such as upsales, downsales, and credit memos, work through backlogs, and to document client interactions.-Delivered Toast policies and procedures to customers for better understanding of escalated issues-Took over escalated calls and cases from specialists to deliver information confidently and empathetically to ensure customer satisfaction Show less

-Using social media marketing tools to create and maintain our brand-Working with marketing professionals to develop social media marketing campaigns-Interacting with clientele via the band’s social media accounts within a timely manner-Analyzing the digital marketing plan and social media strategy and identifying strategic weaknesses and made modifications for improvements-Researching social media trends that are relevant to the band’s marketing activities-Setting key… Show more -Using social media marketing tools to create and maintain our brand-Working with marketing professionals to develop social media marketing campaigns-Interacting with clientele via the band’s social media accounts within a timely manner-Analyzing the digital marketing plan and social media strategy and identifying strategic weaknesses and made modifications for improvements-Researching social media trends that are relevant to the band’s marketing activities-Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs Show less

-Assisting the store manager in all areas of daily business operations, human resources, and customer service and merchandising.-Coordinating, monitoring and reporting on daily operations.-Recruiting, training and supervising employees.-Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.-Monitoring and maintaining suitable store inventory levels.-Assisting with the development of new sales and recruitment strategies.-Ensuring… Show more -Assisting the store manager in all areas of daily business operations, human resources, and customer service and merchandising.-Coordinating, monitoring and reporting on daily operations.-Recruiting, training and supervising employees.-Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.-Monitoring and maintaining suitable store inventory levels.-Assisting with the development of new sales and recruitment strategies.-Ensuring the store environment complies with health and safety regulations.-Maintaining a clean, organized and aesthetically pleasing store front.-Resolving customer complaints and concerns in a timely manner.-Ensuring that store policies and procedures are followed. Show less