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Joshua Burd is listed as Project Manager | Agile | Negotiations | Business Process Improvement | Planning | Scheduling | Teamwork | CAPM | based in Tulsa, Oklahoma, United States. AeroLeads shows a matched LinkedIn profile for Joshua Burd.
Joshua Burd previously worked as Collections Specialist at Cavalry Portfolio Services and Owner/Operations at Dispensary Discount Supply, Llc. Joshua Burd holds Associate from Heritage College.
As an aspiring project manager, I am dedicated to driving impactful solutions that enhance operational efficiency and foster team development. Currently, I am transitioning into project management while focusing on being present for my daughter.I hold the Certified Associate in Project Management (CAPM) certification from the Project Management Institute (PMI) and have completed the Google Project Management course, equipping me with the latest methodologies and tools to successfully manage projects from initiation to closure within scope, schedule, and budget.Throughout my career, I have led initiatives that significantly improved productivity and team performance. At Mazzio’s Contact Center, I spearheaded efforts that resulted in an 18% increase in productivity, while at Capital One Auto Finance, I redesigned training processes that achieved notable KPI improvements.As the founder and operator of Dispensary Discount Supply LLC, I managed all facets of the business, from sales strategies to customer relations and inventory management, achieving an impressive 80% customer return rate and a 60% ROI.With a strong foundation in project management principles and a commitment to continuous growth, I am excited to contribute my skills and passion to your project management team!
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Tulsa, Oklahoma, United States
● Consistently top 10% of collectors.● Utilization of skip trace tools and time management practices to optimize customer contactstrategies, improving overall collection effectiveness.● Consistently top in quality year after year.
● Initiated, planned, and launched a packaging company, overseeing the entire project lifecyclefrom market research to business operations.● High customer retention rate, with 80% of sales from returning customers.● Led multiple projects simultaneously including marketing and sales strategies, processimprovement initiatives, and customer relationship management.● Coordinated and managed deliveries, ensuring timely and accurate same-day deliveries, whichenhanced customer satisfaction and streamlined logistics.● Managed inventory operations, implementing process improvements that optimized warehouseefficiency and reduced order processing times.● Built and maintained strong customer relationships through strategic sales initiatives andpersonalized service, contributing to sustained business success.● Business was a success with an industry high ROI of 60%.
● Managed day-to-day operations of a 60-80 agent contact center, leading a team of 2 assistantmanagers and 4 shift supervisors.● Implemented new scheduling software allowing employees to access their schedule from theirphone, increasing employee satisfaction and scheduling efficiency.● Developed and implemented scheduling strategies based on predictive analysis of call volume,weather, and events, optimizing staffing levels.● Enhanced team performance by 12% in new hire KPI with training and development updates,● Reduced the overall customer hold times by 22% during peak hours through policy changes.
● Coordinated daily activities for team members, ensuring project timelines and quality standardswere met.● Coordinated daily meetings to talk about key issues, tasks, etc. resolving potential issues beforethey happened.● Ran internal clamp systems to align pipe for welders improving efficiency and safety..● Assist in hydrostatic
● Led teams of 8-17 associates as an Interim Unit Manager, overseeing performance evaluation,motivation strategies, and daily administrative duties.● Redesigned the on-the-job training processes, seeing an increase in new hire KPIs by 60% andlowered turnover rate by 10%.● Developed and trained new Unit Managers, equipping them with the skills needed to manageteams effectively and align with workplace culture.● Managed multiple projects such as a mentor/mentee program, and conversion training forcustomer service to collections.● Mentor/Mentee project increased overall KPI for mentees by 5X, decreased turnover by 5% andbecame a platform for mentor’s looking to become coaches.
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Joshua Burd is listed as Project Manager | Agile | Negotiations | Business Process Improvement | Planning | Scheduling | Teamwork | CAPM |.
Joshua Burd is based in Tulsa, Oklahoma, United States.
Joshua Burd has worked for Cavalry Portfolio Services, Dispensary Discount Supply, Llc, Mazzio’S Contact Center, Pipeline Construction, and Capital One Auto Finance.
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Joshua Burd holds Associate from Heritage College.
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