Joshua C. Email & Phone Number

Las Vegas Metropolitan Area

Perform information systems audit reviews on system design and development, operational workflow and control, scheduling, data security and access control, equipment utilization and efficiency, disaster planning and recovery, service cost pricing, and other information system services as needed.

Coordinated server migrations, implementing security compliance policies, conducting vulnerability audit remediation, and enhancing application upgrades through systems analysis.• Managed all user access permissions, conducted removal audits, and facilitated business justification reviews across multiple financial reporting SQL servers, ensuring data integrity and compliance.• Coordinated and enforced database development standards, guaranteeing consistency and quality across database operations while providing ongoing maintenance support.• Assisted in implementation of data security measures to safeguard highly confidential business and (USGCI) government personal information, enhancing protection against potential threats.• Developed comprehensive user documentation outlining SQL server coding policies and procedures, facilitating efficient and standardized database management practices.

Utilized systems analysis and T-SQL programming skills to support business reporting analyst technical requests and issues on multiple financial SQL server hosts.• Conducted entire server database administration audits, encompassing user security permissions and sensitive data reviews to ensure compliance with NSA policies and industry regulations.• Vetted and managed user permissions to databases, tables, stored procedures, views, and roles, collecting necessary management approvals to maintain data integrity and security.• Monitored system resources, including memory usage, CPU utilization, and disk space, taking proactive measures to optimize performance and maintain optimal system functionality.• Provided users with code performance tuning tips to enhance reporting processes, improving efficiency and productivity in data analysis and reporting tasks.

Las Vegas, Nevada Area

Assumed dual multitasking roles as Business Analyst II reporting analyst and lead SQL Database administrator across multiple production SQL servers.• Executed ad-hoc and recurring SQL data reporting requests for various financial service departments, utilizing T-SQL coding language to extract and manipulate data effectively.• Provided comprehensive support to all server users in database administrative role, addressing inquiries regarding SQL server functionality and processing, and monitoring daily for anomalies and malfunctions.• Implemented regular backups of databases in accordance with established policies and procedures, ensuring data integrity and availability in event of system failures or data loss.• Established informative server reporting mechanisms to proactively identify potential issues and provide solutions to managers, facilitating timely decision-making and problem resolution.• Introduced streamlined processes for data reporting and server management tasks, optimizing efficiency and reducing turnaround times for reporting requests and system maintenance activities.• Collaborated with various financial service departments to understand reporting needs and requirements, ensuring accurate and timely delivery of SQL data reporting solutions.• Implemented continuous monitoring protocols to detect and address server performance issues promptly, ensuring optimal system performance and uptime.• Provided training and documentation on SQL server best practices and procedures to enhance user knowledge and proficiency, promoting standardized practices across organization.

Las Vegas, Nevada Area

Data and Reporting Analyst role that delivered business critical reporting for multiple operational departments: Fraud, Care, Collections, Telesales, Strategy, Tech Support, Legal, and Customer Support. • Responsible for daily, weekly, and monthly department operations reporting and data analysis. • Interfaced with backend SSMS SQL server and Access database tables using T-SQL coding. • Wide range of business critical excel reports from flat data lists to pivot tables with multiple filtering options. • Performed business critical data analysis of all distributed information for quality and accuracy. • Data analysis focused on fluctuations that affected business operational decisions. • Fulfilled emergency requests for reporting graphs, trends, flow charts, etc. for high-level meeting slides, as well as distributed companywide reports.

Las Vegas, Nevada Area

- Responsible for quality controlling both soldered and repaired cellular phones before redistribution. - Quality control checks for physical and liquid damaged phones and salvaging their usable parts.- Achieved all SLA and Quota based evaluation numbers while earning top producing bonuses.

Las Vegas, Nevada Area

- Responsible for programming a variety of cellular phones through a computer code plug interface. - Helping others as vital team member to accomplish phone quota goals.- Consistently Achieved (and eclipsed) service level output. - Labeled and packaged phone orders for shipment to customer locations.

Las Vegas, Nevada Area

- Responsible for supervising technical e-commerce support reps and coaching them through technical customers issues. - Used attention to detail to assist customers thru e-commerce software application. instructed customers thru software operation. - Distributed monthly, weekly and daily report stats for technical support staff. - Monitored staff phone usage, data entry, attendance, and customer contacts. - Created staff scheduling responsibilities and department procedure documentation.

Bachelor Of Science (B.S.), Business Administration And Management, General

High School, General Studies

Activities and Societies: Athletics: Football and Basketball