I specialise in reviewing phishing emails, generating monthly security reports, and responding to incidents when clients face security breaches. Additionally I provide support to the helpdesk team as needed. While my primary focus is on cybersecurity tasks, I contribute to helpdesk operations by assisting with tasks such as answering phones when required. Proficient in both realms.

As a Level 1 Helpdesk Technician, I provide valuable IT support to clients. I diagnose and resolve technical issues, ensuring smooth operations for their businesses. With strong communication skills, I assist end-users promptly and efficiently, enhancing my troubleshooting abilities and expanding my IT knowledge.

My six-month tenure at Optus I worked as a Retail Sales Consultant. I honed my communication skills and adapted to a fast-paced work environment, successfully troubleshooting issues and providing exceptional customer service.

During my tenure at McDonald's, I had the opportunity to thrive in a dynamic and fast-paced environment for a period of three years. Throughout this experience, I gained a diverse set of valuable skills, including communication, leadership, and experience in handling high-pressure situations.