Joshua Case Email & Phone Number

Taylors, South Carolina, Us

I work as a NetSuite Consultant helping clients improve business processes. I manage client tasks and expectations alongside providing project management to our team of developers and administrators. I support 3rd party integration projects into NetSuite by interfacing with 3rd party implementation teams and by making NetSuite configuration changes to meet project requirements. I help clients scope customization projects and work through project discovery. I provide project architecting and best practice advice. I also work as a Product Manager taking software customization projects from ideas to products on the market. I work plan sprints and guide the development team with Agile best practices.

Taylors, South Carolina, Us

I provided NetSuite administration and development services to multiple clients. I managed client tasks and delivery expectations. I specialized in Electronic Bank Payments setup; ACH/EFT file customization for NACHA, CPA005, and ISO20022 file types; and customer training/coaching to use the Electronic Bank Payments feature. I also specialized in creating Advanced PDF templates using HTML, CSS, and FreeMarker.

Greenville, Sc, Us

I provided in-person and remote support to diagnose, document, and resolve software and hardware problems. I was responsible for training and assigning work to a team of 8 part-time Service Desk Technicians. I coordinated and oversaw the deployment of computer workstations to all new employees. I also was responsible for handling office moves during a year long period of renovations. I coordinated and organized large temporary deployments of computers for special events. I analyzed employee workstations and made recommendations to our Assets Manager about when to refresh hardware. I assisted our Assets team by completing tier 3 repairs on computers as needed. I worked as a substitute for our Call Center team to create ITSM tickets and assign them to the proper IT teams. I assisted our Network Administrator by completing routine port patches and by investigating and providing information about network outages. I strove to provide courteous and professional service to all our clients.

Greenville, Sc, Us

Worked as part of a team to provide 2nd level IT support to University faculty and staff through in-person and remote support. Specialized in managing a fleet of 250 printers and MFPs.

Greenville, Sc, Us

Assisted computer science professors through tutoring and computer lab management.

Greenville, Sc, Us

Assisted the HVAC Technicians with repairs. Responsible for working independently while preforming routine maintenance. Responsible for the safety and performance of the other student workers.

The Technology Specialist manages a fleet of 50 iPads using Apple Configurator and a Volume Purchase Plan. They are responsible for the use and maintenance of 50 iPads, 20 laptops, 20 LEGO Mindstorm Robots, 10 drones, 2 3D printers, 1 projector, and 2 cameras. The Technology Specialist collects and stores all the data from each iPad every week so that it can be processed, stored, and sent out to the users. The Technology Specialist is also responsible for assisting the staff with any technical difficulties that may arise. They also arrange and facilitate video conferences with guest speakers.