Oversee and manage operations of three departments, ensuring seamless coordination and high standards of service.Develop and manage budgets for clubhouse and rooms departments, optimizing resource allocation and controlling costs.Lead staff training programs to maintain exceptional standards and promote professional growth.Ensure compliance with all regulations to maintain a safe and welcoming environment.Drive revenue growth through innovative marketing strategies and personalized guest experiences.Oversee the maintenance and aesthetic presentation of clubhouse and room facilities, ensuring they meet the high expectations of our clientele.

▪ Overseeing operations for a facility with 10+ million in annual revenue.▪ Direct supervision of 12 department managers and approximately 100 staff members.▪ Managing a diverse portfolio of approximately 25 monthly programs.▪ Coordinating product development, sales, sourcing, production, and negotiations to meet clients' needs effectively.▪ Utilizing collaborative care meetings and business development teams to generate and increase a continuous stream of referrals.▪ Providing exceptional customer service and ensuring an outstanding member experience.▪ Developing and implementing Standard Operating Procedures to streamline operations.▪ 10+ million annual rev ▪ Supervise 12 dept. managers; ~100 staff▪ Program manager of ~25 programs monthly▪ Coordinate product development, sales, sourcing, production, problem resolution and negotiations to meet clients' needs.▪ Utilized collaborative care meetings and business development team to generate and increase ongoing stream of referrals.▪ Provide excellent customer service/member experience▪ Developed and implemented Standard Operations Procedures.

▪ Provided excellent customer service and enhanced member experience.▪ Conducted sales and operations training sessions.▪ Oversaw all administrative duties and ensured seamless operations.▪ Achieved a 12% increase in overall memberships.▪ Managed payroll, timesheets, time off, and PTO effectively.▪ Improved Same Day Closings from 34% to 65% within 3 months.▪ Raised Overall Closing rates from 65% to 75% in 3 months.▪ Monitored production metrics and conducted performance evaluations based on daily, weekly, and monthly KPI reports.▪ Collaborated cross-functionally with both technical and non-technical teams.

▪ Managed daily, weekly, and monthly backend reports effectively.▪ Provided exceptional customer service and enhanced member experience.▪ Empowered team members through comprehensive company-wide training programs.▪ Achieved a 50% increase in new lead contact and appointments.▪ Spearheaded a company-wide nutrition initiative. Enhanced profitability by 20% through the implementation of new sales SOPs.▪ Cultivated a positive club culture by fostering relationships with each member and team member.▪ Increased retention and minimized cancellations through active listening practices.

▪ Provide excellent customer service/member experience▪ Collect invoice when receiving shipments▪ Organize back of house inventory▪ Create Schedules and complete payroll▪ Send corporate packages and order inventory/supplies▪ Ensure policies and procedures are being applied▪ Assist team members with smoothie line and front of house duties

▪ Work both independently and under management direction.▪ Communicate regularly with store management regarding project concerns and ▪ ▪ opportunities.▪ Identify white space opportunities, initiatives and growth opportunities.▪ Manage databases and distribution lists for campaign launches.▪ Operate manual and mechanical equipment in a safe manner.

▪ Promoted relevant industry events in market to sales.▪ Operated computer and processed financial transactions accurately.▪ Listened to members’ needs while presenting possible solutions.▪ Ensured the store looked presentable and inviting to members.▪ Increased familiarity with technical products and services▪ Provided excellent member service, greeted and learned all names of 200+ members.

▪ Moved material to and from storage and production areas.▪ Maintained equipment and performed daily inspections of equipment.▪ Communicated with fellow operators, technicians, engineers, and managers▪ Instilled company philosophy, culture and core values.▪ Provided internal logistics supported to maximize operational efficiency.