Joshua Combs Email & Phone Number

Gainesville, Florida, United States

• Demonstrated excellence in customer service by consistently providing exceptional service to a high volume of 60 daily patrons.
• Proactively engaged with customers to address inquiries, and strategically recommended specials to drive profitability by 15%.
• Requested and utilized customer feedback to enhance, earning 95% satisfaction and promptly resolve concerns.

Gainesville, Florida, United States

• Educated and mentored 2 new member classes comprised of 35+ students focused on leadership and academic success.
• Assumed role of academic advisor for an assigned new member, guiding them through the required coursework for our shared major.
• Collaborated with 2 managers to address training gaps within the team, devising effective strategies to enhance performance.

Niceville, Florida, United States

• Spearheaded training and development of 25 elite college athletes every day each week for the season’s duration of 20 weeks.
• Managed all aspects of equipment organization and safekeeping, overseeing assets worth $30K.

Tampa, Florida, United States

• Delivered exceptional service to 50 VIP guests, ensuring their needs were met and fostering patronage to attain 99% satisfaction.
• Maintained high standards of quality and performance, driving improvements to elevate the service provided by staff.