Joshua Cornett Email and Phone Number

I spent most of my time taking calls, responding to tickets, and troubleshooting a wide variety of issues as they arose. New hires and terminations for our various clients were common operations. I also played a key role in several projects, including -RDS farm migration -Office to WFH migration -Planning, designing and implementing MFA protections

-Managed services provider; worked closely with clients-Onsite and remote troubleshooting-Retail services; open and closing duties-Repair services; hardware and software troubleshooting; OS re-deployment

At this tier 3 datacenter, my responsibility was to keep everything running, secure, andaccessible for our clients. Only once while I was there did we experience any significantdowntime, and it was due to road construction workers accidently cutting one of our majorISPs fiber line. I was trusted with passwords to all systems we controlled, in addition to allphysical keys for every office in the building, and every server cabinet or room in thebunker. - Daily duties; some routine, others arbitrary - Built a virtual datacenter clone, mimicking behavior of the actual data center forprototyping bleeding-edge high-scale deployment schemes - Composed computer model diagrams which visually illustrated sections of hardwarenetwork infrastructure needing attention; the industry essentially demandscontinuous refining of hardware networking equipment/topology - Deployed an assortment of enterprise backup technologies - Rebuilt/replaced workstations for our team and many of our clients - Reported software usage to Microsoft and VMWare, adhering stipulations outlined intheir high-scale business models - Went to client’s satellite locations to set up local networks, as well as VPN networksto their equipment in the datacenter - Helped people troubleshoot various issues with their computers - Monitored network traffic to ensure uptime - Set up and wired server cabinets

Our web designers would have a Photoshop layout approved by our clients, then Iwould turn the PSD file into a search-engine-friendly website. - Deployed dozens of websites, complete with content - Applied server-side tweaks to increase visibility in search engines - Rebuilt several websites that were poorly written - For some, programmed custom templates for a content management system,allowing the client to have full control over the content - Remotely administered web application servers, installing software as necessary tomeet customer demands