Joshua Coronel Email and Phone Number

Quality Assurance RepresentativeMaintain an expert understanding of platform policies, procedures, and internal documents.Identify improvement areas for moderator performance and work closely with internal stakeholders and site leadership to prepare solutions.Participate in weekly calibration sessions with relevant stakeholders to ensure consistent alignment on policy and process.Work on ad hoc projects as requested by leadership.Perform weekly Audits across multiple workflows and Lines of Business.Perform data analysis into problematic error trends, document, and report findings to leadership and key stakeholders.Chat & Email SupportProvide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.Content ModeratorModerate short videos uploaded on the platform and determine the action whether to keep them orremove it from the platform.Determine if a user’s post meets the community guidelines of the platform.Protect platform users from inappropriate content or harassment.Coordinating with supervising departments for timelymanagement of content that violates our regulations.