• Led a team of 10+ in the design and implementation of multi-disciplinary training modules, resulting in a 43% increase in employee compliance.• Utilized assessment tools and instructional design best practices to create and refine training programs, ensuring alignment with organizational training benchmarks and performance goals. • Successfully introduced SMITH SYSTEM training to develop and implement a comprehensive basic training program for delivery partners/warehouse selectors, leading to a 30% increase in both productivity and safety metrics.• Provided leadership in planning and executing strategic training initiatives, overseeing the development of learning opportunities for 427 employees to drive continuous growth and organizational success.

• Applied project management methodologies to plan and execute key initiatives, collaborating with senior leaders to implement strategies aligned with business objectives. This led to a 93% improvement in organizational performance YTD.• Worked closely with cross-functional teams, analyzing operational indicators to identify risks and trends. This collaboration resulted in enhanced efficiency, better decision-making, and improved overall business outcomes.• Identified process gaps and launched initiatives to improve pre-employment form completion rates, achieving a 95.4% completion rate, demonstrating a focus on operational excellence and process optimization.• Leveraged leading indicators from operations data to identify trends and derive insights, resulting in data-driven decisions that contributed to a 93% improvement in organizational performance YTD.• Established key initiatives in performance management, succession planning, and competency- based career development frameworks. Created career roadmaps and development plans to support employee growth and align with long-term organizational goals.• Managed and mentored a team of 5 graduate operational analysts, providing guidance and feedback that directly contributed to the highest quarterly savings of $1,276,041.

• Led key HR initiatives in partnership with Global Staffing, Diversity, Employee Relations, Compensation, Benefits, Talent Management, and Learning & Development, aligning HR processes with business objectives to drive organizational success.• Contributed as a core member of the enterprise-wide talent on-boarding project team, designing and integrating value streams to address gaps in the talent acquisition process and streamline candidate experiences.• Managed and delivered HR programs across staffing, employee relations, performance management, training, and career development, ensuring alignment with business needs and fostering a culture of growth.• Organized and facilitated growth and development programs, including workplace harassment prevention, ops talent development, and diversity & inclusion initiatives for 43 managers and over 2,000 associates, in collaboration with senior leadership.• Spearheaded efforts to reduce meal violations, identifying root causes and implementing corrective actions that resulted in cost savings of $424,784.70 (54.47% reduction from 2022), contributing to an overall savings of $1,177,664.40.• Led improvements in the VOA (Voice of Associate) process, increasing the overall closureSLA from 1.09 to 0.23, and improving response rates from 0.54 to 0.23. Developed training for Operations Managers to ensure timely, high-quality responses to associate feedback.

• Directed and coordinate 10+ onsite interviews a week for recruiting team.• Increased productivity by 20% through becoming a subject matter expert of new automated tracking tools and sharing it with the team.• Created 12 hourly sales reports on a daily basis resulting in keeping corporate up to date on sales transactions with clear understanding on how well the store is doing.• Mentor a diverse team of 12+ sale associates to improve store revenue and performance resulting in surpassing year to day sale goals for 85% of the year.• Monitored internal statistics monthly which improved team performance by 24% and revenue growth by 18% month over month.• Lead cost-saving initiatives across departments, reducing variable costs while not affecting labor productivity.• Built strong relationships with a diverse group of cross functioning partners to work on projects such as point of contact for Black Employee Network, Engagements and fulfilling orders for building/senior teams.