I am a confident and motivated Service Delivery Specialist with over 5 years’ experience in Telecommunications & Porting. Highly organized and efficient, I enjoy managing complex issues for our Global Partners, completing root cause analysis, and proactively identifying trends in rejection codes, missed appointments and system errors to improve the overall experience of our Partners. I strive to better myself with each new task which has yielded excellent results and positive cost affecting for my current and previous employer.