Provide insights into production and management while living the company values of character, integrity, and equality.

Involved in all aspects of running the store in the absence of the Store Manager.

Continuing where we left off after OfficeMax conversion to Office Depot.

Worked with the Store Manager to ensure the utmost quality in staffing, training, selling, and merchandising in the pursuit of the perfect customer experience. Improved the store's customer satisfaction from a 57 to a 94 within two months (SMG Customer Satisfaction Index). Intimately involved in logistics, labor, and selling models. Ran the store in the absence of the SM.

Involved in all aspects of the Target Mobile store concept, from inventory management, employee development and retention, total solution sales to customer satisfaction. Ran the store in the absence of the GM. Collaborated with the GM and DM to create a fantastic guest experience in order to drive competitive sales.

Was trained and later helped implement a new company-wide operating model focusing on employee efficiency and customer satisfaction. Throughout my career at Best Buy was consistently the highest rated supervisor with regards to employee satisfaction, while also maintaining a department with very high ratings in Best Buy's customer satisfaction index. Succeeded in turning around several departments in terms of profitability and team member morale.

Hired, trained, and led new and tenured associates in 3 departments. Implemented contests and individual awards to ensure high team morale and subsequently high profit margins. Continued to provide coaching to all former and new employees throughout the store. Was chosen to be one of 5 supervisors from the district to help train new employees for a grand opening in Odessa, Texas. Trained them on sales techniques, team building exercises, and excellent customer service.

Provided complete solution to all customers based on their individual needs and budgets. Gained product knowledge and coached fellow team members on products and sales techniques. Assisted the supervisor with sales tracking and sales proficiency training.

Became certified in all sales areas of the store and coached a large team (15-20 associates) to be able to sell in any department. Led by example and tracked all sales for each employee, coaching up the problem areas for each. These included revenue, services, and profit per hour worked. Helped train entire store in customer service as well as product knowledge. Became Best Buy For Business Ambassador, providing excellent customer service and retention for our business customers. Communicated with both the service team and sales teams to provide training for all associates.

Learned new product knowledge and implemented known sales to techniques to raise the department's profitability up to district standards within a month of coming into the new position. Coached new employees in sales proficiency and product knowledge. Helped stabilize the morale of a divided team by running contests and encouraging team wins.

Became certified in all Home Theater products and services. Coached the entire department on product knowledge and sales techniques. Encouraged a healthy competitive environment within a team atmosphere by implementing and tracking sales contests. By improving overall team morale, the department rose from one of the least profitable in the district of 13 stores to among the top 3.

Provided complete solution to all customers based on their individual needs and budgets. Gained product knowledge on an ongoing basis and coached fellow team members on products and sales techniques.