• Led four Lean Six Sigma projects on workflow improvements to teammates creating $119k annual cost deference, while decreasing internal records processing time from 7 days to 1• Implemented changes to referral directing resulting in $60k decrease in network care raw costs from FY18-FY19• Designed workflow processes that decreased department manning requirements from 3.8FTE to 1.6FTE• Researched denied claims and contacted insurance companies to resolve these issues• Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals• Created and managed knowledge base to offer patients and providers immediate informational access to clear legible reports of network care

• Oversaw day-to-day business and clinical activities by establishing goals, objectives, performance standards and procedures when providing care for 2,600 beneficiaries and supervising 12 employees• Provided coaching and supervision for five staff in Lean Six Sigma project. Resulted in 80% reduced man hours performing routine inventory and maintenance tasks, and 48% reduction in total supply and equipment costs from FY17 to FY18• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction• Performed patient assessments and contributed to development of interdisciplinary care plans• Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations

• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.• Managed daily operations of 75 staff-member inpatient unit supporting approximately 1,960 patients per year.• Designed and implemented Career Enhancement program that resulted in 60% increase in internal promotions.• Delivered effective onboarding and training for 35 employees and cross-trained staff members in other job roles to maximize coverage.

• Provided leadership, delegation and exceptional medical service as shift supervisor of 12 personnel• Administered medical care for range of conditions and basic health concerns including immunization, medications and blood draws• Increased functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership