Joshua Eapen, Pmp, Csm Email & Phone Number

IT Business Analyst / Quality Assurance Specialist• Developed application requirements and wrote necessary test cases to validate JIRA stories• Identified bugs in the software and created smoke testing cases to resolve issues across 6 distinct environments in IBM Maximo• Utilized JIRA, Confluence, and qTest to effectively manage workflow and ensure timely response and resolution of open tickets within 2 business daysStrategy Consultant• Partnered with key stakeholders to identify retail banking constraints and technical capabilities for launching a new retail investment banking platform• Evaluated and selected optimal stock trading vendor for the buildout of a new trading platform allowing legacy system integration• Led weekly meetings with client CIO and senior management team to provide project updates on status, deliverables, and timelines

• Implemented marketing strategies and business development methodology to increase client base resulting in 12% YoY revenue growth • Managed a crew of 4 team members for commercial and residential projects• Directed asset allocation and projects to ensure customer satisfaction

• Partnered with AMZL Operations team to manage the pilot program for rollout of translation devices in 30+ distribution centers to increase employee retention and reduce warehouse turnover due to communication barriers• Implementation of translation devices would reduce expenses by over $1.3M annually• Created project plan to identify key stakeholders, determine functionality, and cost to deploy company wide

Johns Creek, Georgia, United States

• Facilitated daily customer interactions to assist in selecting carriers and identifying cost-savings• Dispatched a daily average of 80+ carrier shipments (LTL and FTL) ensuring all pertinent descriptions were accurate including dimensions, shipper contacts, and consignee details• Contributed to the team’s accountability for meeting daily LTL/FTL load objectives• Worked problem accounts and collected payments on past due invoices• Created client process documents to facilitate accurate freight classifications, pricing, and tracking• Communicated effectively with customers, carriers, and customer service team members

Atlanta, Georgia, United States

• Secured over $300K in crowdfunding campaign to expand product lines and increase inventory• Managed a popup retail location with responsibility for sales and inventory management

Waco, Texas, United States

• Represented Baylor to 500+ incoming Freshmen and taught traditions, values, and campus culture• Cultivated rich relationships and established a pivotal support system for students• Completed 10 campus tours and orientation sessions and 4 multiday Line Camps with 10+ campers weekly• Optimized management staff in coordinating camper activities, programs, and logistics