Perform support for 100+ colleges and institutions. Daily tasks included troubleshooting Transact software as well as Transact hardware. Performed daily troubleshooting on devices such as, POS systems, vending readers, credit card readers, and door locks. Assisted with various projects for transition from Blackboard owned to a standalone company, such as software testing and review, bug reporting, and documentation approval. Coordinated with adjacent departments, client managers, and hardware support as needed.

Perform Level 2 Support for a variety of clients from 10 - 100+ End Users Remote / Manage multiple domains/ Onsite Desktop & Server Support Installation, management and troubleshooting of Windows Server Technologies Installation, management and troubleshooting for Microsoft AD / Exchange / Office 365 Environments / Projects VMware / Hyper-V administration and troubleshooting / Shadow Protect Management / Troubleshooting Datto backups and backup software / Working with the clients remote and hands on and assisting with everyday IT needs

Worked as a POS Support Technician. Every day tasks included programming, configuring, setting up and customizing POS hardware and software for various clients. Setting up different configurations depending on the clients wants and needs. Performed remote support as well as onsite support for various clients.

Worked as a Training Manager. My duties included overseeing all POS installations, training, and key guide in profit control analysis in on boarding QSR, F&B, and Sports and Entertainment venues. My project goals consisted of inventory migrations, FOH functions, BOH functions in combination of external partnerships, financial tracking status in real time, and overall reports for venues and their investors. Other task included: Overseeing install operations with third party contractors, introducing clients and end users to the POS and analytics, and working to achieve all go live goals and desires. Took in daily troubleshooting, task, and ideas and developed into a reality.

Contracted by Oracle—Work with MICROS as an implementation specialist. Programming, configuring, setting up and customizing POS hardware and software for various clients. Setting up different configurations depending on the clients wants and needs.

Responsible for counting, sorting and organizing cash and ticket vouchers. Operating cash sorting systems. Record the currency tallies and totals each day. Operating computer applications for cash management systems. Responsible for routine maintenance of slot machines.

Responsible for prepping and cooking food orders in a timely and efficient manner. Operating POS and cash management system. Maintain a high level of customer service at all times. Responsible for back of house and front of house operations and duties.

Responsible for multiple prep and cooking stations on a day-to-day basis including front of house and back of house duties. Maintain a high level of customer service at all times. Responsible for ordering, budgets, and inventory. Managed opening and closing cash records.

Trained to be a Combat Engineer. Graduated basic training as well as my job training. Performed various demolition and construction tasks.