Joshua Edgar Email & Phone Number

Fayetteville, Ar, Us

Fayetteville, Ar, Us

Dallas, Tx, Us

• Creating and refining scenario-driven technical user stories and tasks for a large-scale project within the SAFe framework.• Serving as RTE (Release Train Engineer) for the release train for six months, improving the structure of the ART's knowledge management and driving discussion on process improvement.• Working closely with developers and technical leadership to guarantee the quality of the product delivered to key stakeholders.

Hanover, Md, Us

Southwest Airlines: ContractProduct Owner• Creating and refining user stories and tasks across multiple teams for a large-scale project within the SAFe framework.• Leading the effort to create a foundation for QA on a multi-million dollar project, including: setting standards for scenario, automation, and integration testing; setting recurring ceremonies to improve communication among QA and tech leads of several SAFe teams; establishing an automation test framework within AWS. • Gathering requirements from stakeholders and writing features for multiple teams with a focus on team efficiency, user satisfaction, and communicable goals.Sam’s Club: ContractProduct Manager• Performed discovery phase analysis for both Sam’s Club Business Hub and Pharmacy dispensation enhancement projects as it relates to delivery and the user experience.• Gathered requirements for pharmaceutical curbside dispensation within Quickpick and organized into user stories.• Worked with several teams on both projects to ensure goals aligned and all stakeholders received consistent communication.• Conducted user research in-club to best map the user journey via service blueprints.Ecolane: ContractSenior Product Owner• Direct customer engagement in order to fully understand and prioritize the features customers are looking for.• Market analysis of competitors and potential competitors in order to ensure the product roadmap leads in the right direction.• In-depth technical stories written and prioritized for a single team of fifteen across four products, including a medical transportation dispatch web application, a driver tablet app, a mobile trip-scheduling app (iOS and Android), and a web EDI file builder.• Restructured communication between Product Development and the Operations and Support arms of the company in order to improve the relationship between customer and developer.

Bellevue, Wa, Us

● Management and prioritization of the backlogs for two teams requiring technical user stories to implement a new system of API security assessment, including behavior tests, gateway control verifications, and code linting.● Created product roadmap for advanced team of senior developers handling rapid security product development and worked closely with product manager of another team to develop its roadmap.● Worked with users/stakeholders to gather requirements and receive continual feedback to ensure a high standard of product quality and drive business value. ● In-depth use of Jira and Jira Align to manage backlog and report on velocity and accomplishments of teams.● Generation of reports and charts to keep technical leadership, stakeholders, and the development team informed of product’s progress, using PowerPoint, LucidChart, and markdown documents.

Lowell, Ar, Us

• Creation and prioritization of epics, features, and user stories for front-end software development, back-end API creation, vendor software implementation, and infrastructure efforts across multiple teams.• Collect and interpret business requirements for product functionality via requirement meetings, JAD workshops, and story mapping sessions.• Writing and breaking down business requirements into technical tasks.• Maintain and report on timeline of all current and future tasks product team is undertaking to stakeholders via correspondence meetings and ADO dashboards.• Create a product roadmap in collaboration with product and enterprise architects.• Directed team in setting up unit testing, integration testing, functional testing, and load/performance testing to ensure high product quality.• Utilized version control to advance multiple ongoing API features.• Collaborated with multi-team efforts in the creation of Technical Design Documents and Architectural Decision Record.• Technical user stories written for applications in C#, Python, Javascript, and Powershell.• Extensive experience with Azure Cloud technologies, including EventHub, EventGrid, server deployment, and serverless functions.• Extensive experience with AMQ and WebMQ.• Work with containerization of applications and APIs using Docker and Kubernetes.• Multi-cloud product strategy involving the migration of product from Azure to Google Cloud Platform.• Ensure a focused effort on providing value to business users.• Agile project management responsibility for the creation of an enterprise tier-1 ESRI installation on Azure.• Scrum Master role in leading daily scrum and facilitating development team’s workflow.• Coaching team to implement Agile processes and values.• Lead development team through sprint planning, review, retrospective, and backlog refinement sessions.

Atlanta, Georgia, Us

• Lead field engineer tasked with maintaining handheld devices and the outdoor wireless network for Delta at Atlanta Hartsfield-Jackson airport.• Project participation via line items, including equipment moves, imaging, backups, and installations.• Monitor and troubleshoot Cisco enterprise wireless network throughout airport.• Responsible for technology inventory control of over $1 million.• Hardware and software support for all airport technologies.• Specialized mobile support for Psion/Intermec/Motorola scanners and DRS Armor X10 systems.

Decatur, Ga, Us

• Apple Authorized Repair Center with heavy Mac intake.• OSX and Windows 7 imaging incl. full backups and drive cloning.• Direct customer service with clients, incl. consumers and businesses.• iPhone repairs including glass/digitizer, battery, screen, camera, etc.

Alpharetta, Georgia, Us

• Client Services support at Southern Company (Georgia Power).• Extensive project participation in PC refresh, Windows ‘Homerun’ image deployment, equipment moves, and upgrades.• Help desk support incl. hardware and software for PC, Apple IOS, Android, and Blackberry products.• Break/fix support through phone and Remedy.

New York, Ny, Us

• Hardware and software diagnostics and solutions.• Remote PC repairs.• Phone support incl. business and consumer clientele.

• Project installations and infrastructure support for several client companies, incl. Target and The Esani Institute, as well as on-call technical support.• Windows XP deployment at small businesses.• Setup and maintenance of wireless network technologies.• Windows network maintenance and cabling; incl. Active Directory and Exchange support.• Hardware and software diagnostics/repair.

• Hardware and software diagnostics/repair for PC/Windows, Linux, and Mac/OSX.• On-site consumer wireless setup incl. routers, hubs, and print servers.• PC desktop/server builds using consumer parts.

Animation, Interactive Technology, Video Graphics And Special Effects

Education record

Education/Technology