Direct customer interactions while solving trouble tickets both remotely and onsite. Tickets include topics such as Office 365 with shared mailboxes, SharePoint internal and external access, SSL VPN for WFH setups, Remote Desktop environments, PC installations, manipulation of users in Active Directory including drive mappings, printer configurations. Day to day maintenance and support checks on customer networks. Review of logs, reports, and other metrics regarding… Show more Direct customer interactions while solving trouble tickets both remotely and onsite. Tickets include topics such as Office 365 with shared mailboxes, SharePoint internal and external access, SSL VPN for WFH setups, Remote Desktop environments, PC installations, manipulation of users in Active Directory including drive mappings, printer configurations. Day to day maintenance and support checks on customer networks. Review of logs, reports, and other metrics regarding customer status and compliance. Install and maintain various IT-related equipment such as firewalls, servers, PCs, etc. Document relevant information such as configurations and credentials. Show less

Assist site management with Substation maintenance and inspection. Troubleshoot overhead and underground collection system during fault conditions and report findings in SAP. Assist in the management of third party service providers insuring achievements of established contract requirements and established performance objectives. Conduct QA/QC inspections on project assets including substation, collection system, WTGs, etc. Complete inventory requirements… Show more Assist site management with Substation maintenance and inspection. Troubleshoot overhead and underground collection system during fault conditions and report findings in SAP. Assist in the management of third party service providers insuring achievements of established contract requirements and established performance objectives. Conduct QA/QC inspections on project assets including substation, collection system, WTGs, etc. Complete inventory requirements accounting for all spare parts stored or utilized at the project location via SAP user interface. Show less

Provided training to new wind technicians on the use of reporting tools such as Maximo and SAP. Provide advanced troubleshooting assistance to sites with challenging units or issues Help train new employees on technology specific troubleshooting as well as safety procedures Assist site outage recovery Act as temporary site management if needed

Maintain a safe work environment Created and monitored work orders in Maximo per Plan of Day. Verified accurate time, materials, and work log in appropriate Maximo Work orders. Prepare and review administrative documentation relating to such things as time sheets and performance evaluations Assists Regional/General Manager in the preparation of reports regarding operations, maintenance and budgeting in Maximo, SAP, and PowerBi.

Perform electrical/mechanical troubleshooting on faulted turbines through use of schematics and electrical equipment such as digital multi meters. Troubleshoot and resolve electrical/mechanical issues to improve reliability Reported work completed in Maximo and ensured accurate time, materials, and work log in appropriate work order. Utilize DiSC profile to understand personalities and build trust with teammates Implemented QI story to reduce parasitic demand… Show more Perform electrical/mechanical troubleshooting on faulted turbines through use of schematics and electrical equipment such as digital multi meters. Troubleshoot and resolve electrical/mechanical issues to improve reliability Reported work completed in Maximo and ensured accurate time, materials, and work log in appropriate work order. Utilize DiSC profile to understand personalities and build trust with teammates Implemented QI story to reduce parasitic demand power at site with a 5 year NPV of $512K using data from several sources such as Maximo, PowerBi, and PiVision. Show less

Classes Taught Networking and Computer Technology Supervisory Control and Data Acquisitions Communications PLC’s Mechanical Systems Hydraulics Electrical Theory Motors, Generators and PLC’s

Oversaw day to day operations of the IT Office and technicians Made purchasing decisions based on needs of the college and budget constraints Responsible for the college infrastructures including network, server, telephone, and desktop infrastructure Responsible for selecting and training new team members, improved office morale by using interpersonal skills, listening, identifying individual strengths, and developing teammates Responsible for providing… Show more Oversaw day to day operations of the IT Office and technicians Made purchasing decisions based on needs of the college and budget constraints Responsible for the college infrastructures including network, server, telephone, and desktop infrastructure Responsible for selecting and training new team members, improved office morale by using interpersonal skills, listening, identifying individual strengths, and developing teammates Responsible for providing performance feedback to employees as well as related documentation to administration. Show less

Built and maintained SQL queries to verify database information being pulled by other offices. Maintained Classroom, Faculty, and Staff, computers Maintained and managed the fiber, Ethernet and wireless networks and documentation

Providing phone, walk in and email, technical assistance to the FHSU Community.