Operations Director & Partner - Flatpay Germany
Flatpay is a POS provider targeting the SMB segment with a unique distribution model that is disrupting the traditional payments industry.Supported the strategic entry and startup of Flatpay Germany. We confirmed the proof-of-concept as an international and scalable business model.What we accomplished as a team:• Scaled the local organization from 20 to 130 employees over 10 month• Grew the customer portfolio from 200 to a +2.000 merchant portfolio• Successfully created, tested, and implemented all operational key-processes to support the startup phase of the company in a key expansion market• Build a Customer Success team, Sales Support team, KYC/onboarding team, Facility team, and Shipping and Distribution team• Directly recruited, trained, and build a team of 16 direct reports, including 2 x Head of´s• Successful startup of Flatpay GermanyOverall responsible for building a variety of internal processes to support the organizations preparation for hyper-growth stage.