Joshua Finney J Email and Phone Number

Dedicated professional with 6+ years of experience. 3+ years in both technical and retail customer support. 2.5 years of experience in training and people management for high-performing customer support teams at Amazon. Key responsibilities were managing the team, providing training and feedback, managing theirproductivity, quality metrics, efficiency, SLA, escalations, and capacity mapping. My expertise lies in developing and leading large teams, inspiring them to provide an outstanding customer experience while overseeing everyday operations and prioritizing efficient execution of deliverables.