-IT Analyst-Tasks:- Owner of Mobile App Deployment for North America.- Deploying Mobile Applications for both Google Play Store(Android), and App Store(iOS).- Responsible for creating, and managing accounts for both Google Play Console, and App Store Connect.- Creating bundle ID's, provisioning profiles, and apps for development teams with App Store Connect.- Managing provisioning profile assigned to Mobile Labs devices.- Performing daily status reports for crashlytics for both Android and iOS. (Coca-Cola mobile Application)- Performing Prod Sanity testing for both IOS, and Android devices. (Coca-Cola mobile Application)- Performing Appium testing for both iOS, and Android devices. (Coca-Cola mobile Application)- Performing monthly audit reports for all users in both Google Play Console, and App Store Connect- Executing updates to Appium test cases. (Java)- Tools(Jira, App Store Connect, Google Play Console, Confluence, AWS, GOCD, Firebase, GitHub, XCode, IntelliJ IDEA, Excel, AppCenter.

-End User Computing Technician-Tasks:- Providing daily support for locations across 30 states.- Creating User accounts in Active Directory, and adding permissions for security groups.- Monitoring Meraki Stack(Firewall, Switch, Modem) and supporting issues with devices.- Supporting VOIP application for internal users(RingCentral). Creating accounts, account numbers, groups, and initiation for request of physical devices. - Creating of eFax accounts, eFax location groups, and assigning users to existing eFax groups.- Support for users within Microsoft Exchange. Modifying accounts, and adding users to required email groups.- Creation of VPN accounts for users, and supporting users when accounts are updated. (DUO)- Supporting copiers for locations when applicable. Updating IP Addresses for ports, updating scanning functionality, and supporting users with issues connecting to location copiers.- Supporting users with issues with the VPN Pulse.(Connectivity, URL access, Password)- Responsible for creating KB documentation for internal users.- Responsible for setting up new users for onboarding experience. (Password, VPN, Chat, Email, WIFI, Copiers, eFax, Dual-Authentication, VOIP)- Responsible communicating with vendors apart of SLA's.- Working across several internal teams, and departments(HR, Legal, Finance, IT, RCM, Operations)

-Field Service Engineer-Tasks:- Complete Office 365 deployment for all the users within the company. - Responsible for traveling to several locations across states and migrating users at different locations. - Migrating email, fax, printers, network drives, and shared folders.- Tools used for the role include KACE, JIRA, Windows 10, LogMeIn, ScreenConnect, CLI, VPN (Pulse), and DUO.

-Product Support Technician-Tasks:- Providing support to store locations across 50 states, including Guam.- Supporting users with issues related to customer accounts.- Working across teams to resolve issues related to customer accounts.- Coaching and mentoring Tier 1 associates with issues related to customer accounts.- Assisting leadership with feedback on processes for resolving issues.

Full Stack Development Boot Camp focusing on front end, and back end technologies. Areas covered in the course include HTML, CSS, JavaScript, Node.js, Angular.js, MySQL, MongoDB, Express.