Joshua Graves Email and Phone Number

Independent Consultant Various Clients• Specialized in providing interim project management services to fill temporary talent gaps, support crash projects or sprints, and mitigate bottlenecks due to unplanned team absences across financial institutions, software developers, and data centers.• Demonstrated exceptional adaptability by quickly assimilating into ongoing projects with minimal transition, ensuring project continuity and adherence to schedules despite challenging circumstances.• Led diverse teams in fast-paced environments, applying agile project management methodologies to maintain momentum and meet critical deadlines across short-term engagements lasting 3 to 5 weeks each.• Efficiently coordinated and executed infrastructure, network planning, and implementation projects, leveraging expertise in ServiceNow, Jira, and BMC Remedy for workflow management.• Instrumental in maintaining project progress and stakeholder satisfaction by providing expert leadership and resource management during critical phases of project lifecycles.

Cisco Systems (Bank of America Network Remediation 2022 – 2023) Spearheaded a crucial network hardware refresh initiative to align with OCC regulations, focusing on enhancing the security and reliability of the banking infrastructure.As a pivotal Project Manager, I orchestrated the remediation of critical in-production network components, including switches, routers, firewalls, and load balancers. My responsibilities encompassed collaborating closely with network engineers to create detailed Network Change Diagrams (NCDs), procuring necessary equipment for remote site deployments, and coordinating with vendor partners and onsite support staff for seamless execution. I played a key role in ensuring equipment capacity, space allocation, and pre-staging, alongside conducting regular status meetings with stakeholders and project team members. My involvement extended to participating in weekly Change Advisory Board (CAB) meetings to represent and advocate for project goals and objectives, supervising the remediation process during scheduled changes, and updating the Configuration Management Database (CMDB) post-remediation. I also managed the environmentally responsible disposal of decommissioned assets.Leveraged state-of-the-art Cisco networking equipment and made extensive use of project management and collaboration tools including ServiceNow, BMC Remedy, Jira, Confluence, Smartsheet, and Microsoft Office Suite. The project was executed employing a hybrid Agile and Waterfall methodology, ensuring flexibility and structured delivery.Successfully led the remediation of over 100+ networking gear pieces, achieving this milestone without any disruption to the production environment, thereby ensuring uninterrupted service and enhanced network security and performance.Collaborated within a diverse project team utilizing Webex-Teams and Jira for team collaboration and project tracking, fostering an environment of open communication and efficient project execution.

Cinter Technologies (Mizuho America's Data Center Migration and Consolidation)Led a transformative initiative to migrate and consolidate Mizuho America's data center infrastructure, significantly reducing the environmental footprint while expanding data center capacity through the adoption of advanced technologies. The project entailed the migration of 11,000+ (VMs), relocation of 2,000+ physical devices, consolidating data center operations from five locations down to two.As Project Manager, my responsibilities were segmented into four critical phases:Issued a structured notice system to server and application owners about the impending migration, providing a detailed timeline of key milestones, including mandatory weekly meetings and testing requirements.Facilitated discussions on pre- and post-migration testing protocols, ensuring comprehensive understanding and compliance across teams, followed by diligent follow-ups to confirm submission of pre-migration test plans and assignments for post-migration testing.Orchestrated the migration kickoff, coordinating with all stakeholders, and ensured the readiness of post-migration testers, thereby enabling the seamless transition of devices and applications, with special attention to critical assets.Compiled and documented post-migration test results in SharePoint, affirming the successful transition and operational integrity of the migrated assets.Utilized a suite of tools including ServiceNow, Excel, SharePoint, V-Motion, and VMware to manage and execute the migration process efficiently.Achieved a monumental milestone by successfully migrating all VMs and physical devices without disrupting the production environment. Communication and collaboration were facilitated through email, SharePoint, Microsoft Teams, and Skype, ensuring a cohesive and synchronized effort across all phases of the project.

• Led the development and execution of a comprehensive project to build out 373,700 sqft of raised floor space, integrating 40MW utility and 38MW generator power, showcasing expertise in large-scale data center construction and operational expansion.• Orchestrated capacity planning, infrastructure cabling, patch panel build planning, and atmospheric (HVAC and humidity) control strategies, ensuring the data center met stringent Tier 4 reliability and efficiency standards.• Managed the implementation of cage builds and expansions, infrastructure cabling, and circuit expansions across remote third-party sites in the US, Canada, and Mexico, enhancing Cyxtera's operational footprint and service capabilities.• Played a pivotal role in Cyxtera's transition to ServiceNow as the principal ITSM and Project Management tool, streamlining project workflows and enhancing operational efficiency.• Contributed to quality assurance and customer support for Cyxtera's Extensible Data Center software, ensuring product reliability and customer satisfaction.

• Promoted to oversee the seamless transition of the local data center from Dell Services to NTT Data Services, following the acquisition.• Led the Data Center team with an expanded scope, managing both ongoing operations and the strategic planning of infrastructure projects for existing and new clients, ensuring alignment with NTT Data Services' objectives.• Coordinated the integration of data center operations into NTT Data Services' standards, ensuring compliance with Tier 4 data center operational excellence and resilience.• Managed complex client projects from inception to completion, including infrastructure upgrades, migrations, and new deployments, with a focus on minimizing disruption and maximizing efficiency.• Acted as a liaison between technical teams, clients, and senior management, facilitating clear communication and successful project delivery within set timelines and budgets.• Continued to drive team performance, mentorship, and leadership as in the previous Sr. Data Center Lead role, further enhancing team capabilities and service delivery.

• Converted from the below contractor position and promoted to lead a team within a Tier 4 data center, underscoring a commitment to 99.995% uptime and fault-tolerance in one of the industry's most reliable and secure computing environments.• Directed efforts in racking servers, switches, routers, and other critical infrastructure, ensuring the highest standards of operational efficiency and redundancy were met.• Spearheaded advanced infrastructure cabling, wire management systems, and server cabinet installations, optimizing the data center's physical layout for maximum fault tolerance and maintenance efficiency.• Managed large-scale migrations and installations with an emphasis on zero downtime, showcasing the ability to maintain continuous operations in a high-stakes environment.• Leveraged leadership skills to guide the team through complex technical challenges, enhancing system reliability and performance while fostering a culture of technical excellence and proactive problem-solving.• Collaborated with cross-functional teams to drive equipment updates and infrastructure improvements, ensuring the data center remained at the forefront of technological advancements and operational best practices.• Conducted capacity planning and resource optimization to accommodate future growth, reinforcing the data center's readiness to meet demanding service level agreements and client expectations in a Tier 4 setting.

•Initiated as a Data Center Associate under Insight Global for a 6-month contract, demonstrating exceptional skills in system installations, configurations, and incident response, leading to a full-time conversion with Dell Services.•Managed critical operations within a Tier 4 data center, ensuring 99.995% uptime through rigorous adherence to fault-tolerant and fully redundant infrastructure protocols.•Managed critical system installations including operating systems, RAID configurations, DIMMs, and motherboards, ensuring high reliability and performance.•Led bootable image creation and smart hands services, including PuTTy sessions and iDrac configurations, to support complex data center operations.•Coordinated scheduling changes to minimize client impact, showcasing a proactive approach to incident monitoring and rapid response for optimal uptime.•Played a pivotal role in installing, removing, and managing cabling and devices, contributing to the seamless operation of data center infrastructure.•Played a pivotal role in the physical setup and organization of data center infrastructure, including expertly racking servers, switches, routers, and various other critical hardware components.•Led the installation of infrastructure cabling, wire management systems, racks, and server cabinets, ensuring optimal organization and accessibility for maintenance and scalability.•Collaborated closely with cross-functional teams to facilitate seamless hardware deployments, upgrades, and maintenance, contributing to the overall efficiency and reliability of data center services.•Recognized for meticulous attention to detail and adherence to stringent data center standards, contributing to my transition to a permanent role with Dell Services, where I continued to excel in supporting data center excellence.