Joshua G. Email & Phone Number

Oklahoma City, OK, US

Oklahoma City, Oklahoma, United States

• Lead program management for 5+ diverse recreational facilities,ensuring successful execution and alignment with organizational goals
• Oversee program budgets totaling $1.5m, ensuring that that funding isutilized to meet both internal and external stakeholder expectations
• Manage and motivate four full-time employees and over 100 part-timeemployees
• Provide supervision for six recreational facilities representing the full socioeconomic diversity of Oklahoma City

Oklahoma City, Oklahoma Area

• Managed year-round operations for 10+ diverse recreational programs, ensuring seamless execution and high participant satisfaction rates.
• Oversaw data management for the recreation division, implementing data collection and analysis procedures that led to a 10% increase in program efficiency.
• Provided exceptional customer service through phone, email, and in-person interactions, resolving 95% of inquiries on the first contact
• Collaborated with cross-functional teams to streamline program registration and communication processes, resulting in a 20% increase in program enrollment

Oklahoma City, Oklahoma Area

• Supervised and mentored a team of 3-5 lifeguards, fostering a safe and positive aquatic environment and achieving a 100% safety record
• Assisted in the planning and execution of 5+ successful aquatic events, including swim meets and water safety demonstrations, resulting in increased community engagement
• Developed and led engaging staff training sessions on water rescue techniques, CPR/First Aid, and customer service, resulting in improved staff performance and a 15% increase in positive customer feedback
• Effectively handled and resolved all client escalations, demonstrating strong problem-solving skills and ensuring a positive customer experience
• Maintained accurate pool chemical records and ensured compliance with all health and safety regulations, contributing to a safe and enjoyable aquatic facility

Norman, Oklahoma

• Assisted customers to provide an exceptional shopping experience
• Met and exceeded weekly sales goals
• Conducted educational sessions with customers of proper use, care, and benefits of products

Mount Ida, Arkansas

• Implemented an inventory management system and developed accompanying procedures for 700 acres of camp facilities
• Created safety standards, procedures, programming, and events for recreation-based activities such as water sports and paintball
• Instrumental in training and certification of all American Red Cross Lifeguarding, CPR, and First Aid courses for camp staff

Mount Ida, Arkansas

• Worked directly under the Aquatics Director to help ensure the safety and quality of the aquatics program
• Supervised up to twenty lifeguards and assigned work locations and shift duties
• Maintained safety standards for aquatics areas through personnel audits and maintenance of all aquatic equipment
• Researched and expanded ideas for new program elements, purchases, and future development of the aquatics program

Mount Ida, Arkansas

• Supervised a cabin of up to twelve campers with another counselor
• Worked secondary tasks as a lifeguard and class instructor for sports and educational classes