Technical Owner of NICE APA for Wealth ManagementIdentify, analyze, design, and maintain cost-effective automation solutions for multiple RPA/RDA software applicationsLead agile team of offshore resources acting as lead developer, scrum master, and delivery leadDevelop and update documentation including architecture diagrams, solution design documents, release documents, support documents, and training documentsDeveloped protocols for the automation COE (Center of Excellence) to help define and document RPA/RDA development standardsTrained and assisted many RDA/RPA Developers by creating reusable components, hosting a weekly training session showing different approaches to problem solving, RDA software features, and helping solve their automation issuesUtilized web development skills to enhance automation software when desired functionality doesn’t currently exist

Implemented full lifecycle Pega Robotics RPA and RDA solutionsConstructed a time/work estimation tool and created a work/time breakdown for many RPA/RDA projectsDesigned and managed application bar and many other UI components for team RDA solutionsIntegrated solutions with a package server and Pega Robot ManagerWorked closely with Pega resources to develop better team practices and solve team issues

Participated in full-stack, team based development using agile methodsDesigned, implemented, and maintained multiple new features from start to finishSuccessfully lead groups in the integration of our product with both internal and external systemsConducted onsite client training sessions in order to help the end user better understand the features and complexities of the applicationProvided professional guidance as a mentor to both new and experienced teammatesDeveloped new team deployment process and unit testing standards

Troubleshoot computer, network, and general electronic problems through interactive problem solving with students and facultyApplied communication skills and quality solutions to ensure the satisfaction and return of customers

I installed and removed all of the phones throughout the university, and fixed new phones that weren't working properly.

Participated in Agile Software Development Methods in a team based environmentUtilized exceptional troubleshooting skills in order to upgrade and maintain internal web applications for over 1300 usersSpearheaded a data migration from an Oracle database to a MySQL database using complex queries and scriptsImplemented a weather tool to obtain data from different testing locations to calculate a horsepower correction factor for the calibration of motor tests

Redesigned and supported the help desk reporting tool allowing post acute care companies to report to the Center for Medicare and Medicaid ServicesIdentified providers failing to report correctly, and sent them a letter of noncompliance using Microsoft Word’s Mail Merge feature

I did home, farm, and commercial wiring.