Sr. IT Project Manager for the Surgery Scheduling Manager (SSM) team leading product development, and data transition through the cloud-based surgical scheduling platform.• Creation of product team for the Data Access and Data Migration project work for the Surgery Scheduling Manager and ScriptMed programs through initiation, planning and design running a hybrid Agile and Waterfall method.• Set up of sprint program tasks in Jira, with documentation of requirements, research, design, testing, reporting/metrics creation. Liasson between the Product and Development team members along with partnering with 3rd party vendors Inovalon, Cerner, R1 and TechM.• Provide daily, weekly, and quarterly updates to senior leadership along with facilitating scope changes on all aspects of the SSM product.• Service Now owner for the Surgery Scheduling Manager Product and Development team work.• Lead for the daily stand up for an Agile/Waterfall hybrid Product team.• Creation and presentation to Development team of Sprit User Stories and Testing Scenarios within Jira.• Ensure business and IT deliverables are tested and implemented according to time and budget schedules, and that they conformed to division/department’s overall standards, operations/benefit objectives and user requirements.• Provide release updates to the Surgical Markets along with training and documentation of changes to surgical centers and hospitals.

Sr. IT Project Manager responsible for the implementation for Reporting and Reporting Dashboards for the Virtual Care and Virtual Primary Care Program work.• Successfully lead mid-size project team of business and technical SMEs through the initiation, requirements gathering, building, testing, training and implementation of the multiple multimillion-dollar Virtual Care and Virtual Primary Care Program for the reporting and reporting dashboard project work.• Lead for the daily stand up for an Agile/Waterfall hybrid Product team.• Responsible for set up of business owners and SMEs being integrated within a hybrid Waterfall/Agile environment within Service Now.• Issue and Risk resolution lead with business teams, technical teams and 3rd party vendors for the Virtual Care Dashboard reporting and Metrix.• Responsible for new system and system fix releases to the markets along with proving training and documentation on changes.

Sr. Project Manager for the Clinical Analytics and Trend team providing leadership between the business and technical advisors for the Control Tower Dashboard Program, delivering a centralized data system across clinical operations within Humana.• Structure set of a Hybrid Agile/Waterfall set up between the business and technical design teams for the Data Science Teams.• Lead for daily Agile Stand Up for the Data Science project team.• Served as a matrixed project/product expert on data consolidation and advanced analytics. • Responsible for the creation of the Control Tower program change management through teachings, trainings, and product releases for the Control Tower Reporting work.• Oversight of the research, budget, design, reporting and metric, testing and creation of the architectural runway of the Control Tower Product for the entire Humana Ecosystem.

Business Program Lead of the HEDIS/STARS Gap in Care clinical platform integration program, leading a team of business analyst’s, technical project managers and architects to close the loop for Medicare and Commercial impacted members.• Structure and set up of a Hybrid Agile/Waterfall between the business and technical teams.• Served as a matrixed expert within the HEDIS system and platforms, responsible for ensuring that quality roadmaps were defined and aligned to the correct integration teams for the fully funded $2.5 Million Dollar HEDIS/STAR Gap in Care program work. • Set up of new HEDIS/STAR territory 1-800 numbers through IVR process set up using the Genesys system along with AI.• Oversight of the research, funding, cost, investigation, design, testing and creation of the architectural runway of HEDIS/STAR Gap in Care closure set up and structure for the entire Aetna/CVS Ecosystem.• Responsible for relationship building between the business and technology teams ensuring business owners and SMEs were integrated within the appropriate Agile Trains, coordination across Clinical Health Services to support user-testing.

Responsible for the coordination and completion of over 200 SAFE/Scaled Agile and Waterfall projects across multiple functional areas and all Line of Businesses. Product Owner for the Simplified IVR product changes for C&S, E&I and M&R line of businesses direct lead for 5 FTE’s, along with providing leadership to the design team during Director Reorganization.• Product lead for the State IVR backlog along with the prioritization of user stories with Scrum team members by creating business cases and tasks along with having a Practical understanding of Scrum principles and practices. Partnering with Scrum master’s in supporting Framework and shares along with decomposing Features into user stories (non-technical).• Weekly reporting and presentation of State IVR updates to all levels of senior level management on Product/Project initiation; sign offs, updates, and project completions ensuring Products/Projects are completed on time, within budget and in scope.• Successful launched the Qualtrics, Genesys and Omni Channell systems upgrade and conversion along with new NPS set up for the UHC Clinical Operations department.• Successfully lead through research, design, testing and implementation of over 20 multimillion-dollar projects including the OptumCare Utah market territory additions, AZ Growth additions, Data Release Governance process set up and AZ ACO implementations, with an average project cost of over $2.1 million.• Provided mentoring to new Project Managers and Business Analysts to assist with building of stronger project dynamics. • Structure set up of the OptumCare Operations and CEXP PMO.

• Received emergency medical and first responder training, along with everyday soldering designation in support of the 359th Combat Support Hospital.• Provided positive and efficient leadership as a platoon sergeant for over 15 noncommission officers.• Provided health care related services to our military, military families as well as to the civilian community at the Arizona Veterans Hospital, Maricopa Medical Center and the Arizona Indian Hospital.