Joshua H. Email and Phone Number

• Collaborated with the CTO to develop an infrastructure roadmap, identifying risks, and implementing standardized IT policies and procedures to drive operational efficiency.• Ensured adherence to documentation, best practices, policies, and procedures to maintain a robust IT environment.• Formulated and monitored IT operational budgets in alignment with organizational objectives and constraints.• Oversaw all IT service requests, ensuring timely delivery of infrastructure and IT services to stakeholders.• Managed incident management processes, facilitating triage and resolution of issues to minimize operational disruptions.• Cultivated strong relationships with business leaders, gaining insights into their challenges and leveraging IT solutions to address them effectively.• Advocated a "business-first" approach throughout the IT organization, prioritizing alignment with business objectives.• Designed, implemented, and maintained computing infrastructure supporting company operations and applications.• Established service level agreements and implemented processes to meet key performance indicators effectively.• Prepared the organization for IT security audits and investigations, ensuring compliance with industry standards and regulations.• Developed and executed enterprise-wide disaster recovery and business continuity plans to mitigate risks and ensure operational resilience.

Oversee a full spectrum of IT operations for festival Ticketing team, including both internal and field IT operations. Offer responsive and amiable assistance to all members of Front Gate Tickets' field technology team, including on-site at festivals and events. Administer office networks for two Austin-based locations and oversee end-to-end deployment of networks for different field operations. Provide expert oversight of MDMs and network cloud consoles, such as Workspace One, Meraki, Aruba, and Unifi, to ensure seamless and efficient operations. Manage a large volume of devices, exceeding 3000, in a dynamic festival environment, spanning various locations throughout the United States. Deliver comprehensive support for more than 190 festivals annually.• Maintained consistent oversight on all major aspects of hardware and software procurement and schedules, while tracking Information Technology deliverables to ensure adherence to timelines and quality standards.• Spearheaded various software programs utilized by all departments at Front Gate Tickets, encompassing G-suite, LastPass, Wrike, Jira, Zen desk, QuickBooks, Office 365, Adobe, One login, and JAMF.• Drove major improvement in organization's user experience by developing and implementing standard operating procedures (SOPs) and streamlining processes for all IT departments.• Conducted comprehensive research and assessments of novel technologies and hardware aimed at keeping Front Gate Tickets at the forefront of festival and ticketing services.• Ensured alignment with organizational goals by standardizing and documenting field technology and internal IT processes.• Established Front Gate Tickets' IT department from scratch, driving continuous growth and success to current position.• Functioned as a valuable stakeholder for internal technology initiatives, assisting in the development of budget plans

2005-2013 United States Army/ Colombia, Iraq, Qatar and USSOUTHCOM-USCENTCOM area of operations