Josh Walsh Email and Phone Number

Oversaw 13k devices in the Mobility department for legacy SJM/Abbott globally with 2-7 employees depending on current projects. Deployed Airwatch Mobile Device Management to all devices, removed BYOD from the environment, and managed carrier services relationships/contracts.

I oversaw 13k devices in the Mobility department for legacy SJM/Abbott globally with 2-7 employees depending on current projects. I also managed the level 2 support/operations group which took repeatable actions performed by senior engineers and transferred them to my support staff of two employees.

Senior client technologist, ensured the day-to-day operations of all desktop technologies. Owned and maintained Anti-Virus client software and system deployment environment. Responsible for multiple sites across the country.

Deskside supervisor with three direct reports. Maintained a high quality of work and customer service. Led, planned, implemented, executed, and followed up on many IT related projects in several sites across the globe.

Second level technical support for St. Jude employees. Answered technical calls from users all over the world ranging from desktop issues/errors to Microsoft Office issues to supporting multiple specific medical applications. Remotely connected to users’ workstations to assist in resolving if necessary. Processed email/access/trouble requests and work with multiple administrators to resolve issues in specific fields.