Joshua Lopez Email and Phone Number

Currently, I supervise my team of five Assistant Managers and 150+ team members by fostering an environment that cultivates growth and development. Collaboratively, we identify and enhance operational efficiencies, ensuring smooth workflow and optimal productivity. Additionally, I actively engage with customers to drive sales growth through their feedback to refine our strategies and improve their shopping experience.Listed below are some of my highlighted achievements:• Achieved consistent recognition as a top-performing store within the district for excellence in store district quality walks and human resources audits. • Directed and coached high-performing team to oversee daily operations of a high-volume store generating $50 M annually.• Generated revenue increase of $10M for store from 2020 to 2021.• Drove a 3% YOY reduction in shrinkage by enforcing Asset Protection protocols and optimizing operational performance for Shipping and Receiving.• Elevated team engagement scores via frontline leadership, resulting in increased productivity and morale.

Throughout my tenure, I fostered an engaging environment by executing Storytelling merchandising techniques to entice and captivate customers into our store. Additionally, I implemented various external marketing, promotional, and merchandising strategies to uphold and communicate our brand standards effectively. Moreover, I consistently ensured that our brand remained prominent and enticing to our target audience, resulting in increased foot traffic and customer engagement.Here are some of my main accomplishments:• Accomplished record-breaking profit growth for the store during the latter half of 2019 by improving customer service, visual displays, and customer engagement to drive sales.• Catalyzed sales growth by optimizing merchandising strategies and spotlighting high-margin products for display.• Supervised a team of store employees to perform daily operations in a high-volume retail setting generating $37 M annually.• Revitalized Salon team from Stylist to Salon Manager through strategic planning and proactive leadership.• Achieved the best Thanksgiving and Black Friday sales by surpassing all previous performances since the store's inception.• Detected significant theft ring and collaborated with Asset Protection and local Police Department to enhance coverage and patrols.• Attained low turnover rate by surpassing regional and district benchmarks and optimizing store conditions, while serving as new General Manager.• Reduced shrinkage in 2019 by enhancing customer service, reallocating key store personnel, and collaborating with external law enforcement to dismantle theft rings.

As a Operations Manager, I supervised financial operations for two locations by leveraging my expertise to oversee P&Ls and devise strategies aimed at minimizing costs while simultaneously boosting revenue. My proactive approach involved creating and executing strategies to enhance branch efficiencies, lessen expenses, and elevate customer satisfaction levels. Through collaboration with the sales team, I identified and implemented operational improvements to drive efficiency, all the while engaging with customers to foster sales growth. Additionally, I took pride in mentoring and guiding team members, enabling them to progress to roles as Assistant Operations Manager, Operations Manager, and Branch Manager.Mentioned below are some of my key contributions:• Expanded trade business by prospecting new clients through cold calls, face-to-face meetings, and exploring untapped markets beyond conventional industry scope.• Optimized delivery operations for branches and merchandise by overseeing the arrival of over 25 trucks weekly from distribution centers, enhancing efficiency and customer satisfaction.• Led team of store employees to oversee daily operations of two high-volume branches generating $50M annually.• Lessened freight costs for both branches through coordination with sales, operations at the corporate office, and customers.• Excelled in both Internal and External Audits or reviews by maintaining top performance.

During my time with the company, I developed my team of General Managers and staff to drive success across Louisiana, Mississippi, and Alabama during a critical period of revitalization. In this role, I took charge of financial operations by managing the area's P&L with precision. This encompassed everything from budgeting and forecasting to overseeing capital expenditures and implementing robust cost controls. Additionally, I played a pivotal role in authorizing budgets for other Directors, ensuring alignment with executive strategies.My collaborative approach extended beyond internal teams to include cross-functional staff, G6 franchisees, and third-party providers. Together, we executed initiatives aimed at driving cost reduction, expanding the brand footprint, enhancing profitability, and fostering revenue growth. I also worked closely with the Facility Asset Manager to address capital requirements at properties, implementing crucial upgrades such as VTAC and PTAC air conditioning system replacements.Listed below are some of my highlighted achievements:• Managed complex major renovations at two properties by overseeing capital investment exceeding $2M, and initiated plans for 11 forthcoming renovations totaling $13M in capital.• Spearheaded multi-brand hospitality company to enhance staff proficiency and operational efficiencies across 35 properties generating $62M in yearly revenue.• Cultivated culture of empowerment, ownership, and accountability, yielding enhanced employee retention, decreased turnover rates, and heightened performance levels.• Optimized repair, maintenance, and supply expenses while elevating quality standards,• Generated significant improvement in five key areas by improving training and SOP compliance across region.

Turned around under performing districts for the movie rental retailer and transformed them into 30 highly profitable locations across Louisiana and the Mississippi Gulf Coast. Built, coached, and developed a highly respected team of Store Managers and Sales Managers, and conducted monthly business reviews to ensure ongoing attainment of sales and customer service goals. Managed loss prevention, P&L finances, and marketing initiatives. Chosen by the company to mentor other District Manager before and after their placement.