• Manage the Netspend ISO 8583 processing platform.• Lead the implementation of compliance and value-added platform enhancements including emerging technologies.• Prioritize work for offshore agile scrum development teams.• Managing the implementation of 3D-Secure ecommerce fraud mitigation solutions on both our merchant and issuing platforms.• Identified and corrected legacy code logic to improve settlement and transaction posting accuracy.• Managed the implementation of a network hosted negative-file service.• Engage with product teams and provide subject matter expertise.• Write SQL queries to pull database records.• Identify and file compliance cases against merchant behavior that negatively impacts cardholder experiences.• Merchant SME.• Compile weekly departmental progress reports that are communicated up to executive leadership.

• Coordinated and executed projects to provide our entire merchant portfolio with the newest payment processing technology and keep them current with PCI and card-brand processing requirements.• Acted as liaison between Vantiv and merchant processing customers.• Converted a merchant processing portfolio from TSYS to Vantiv processing.• Provided escalated account and technical support to 700+ merchant processing accounts.• Implemented merchant solutions:o E-commerce, shopping carts, stand-alone terminals, payment gateways, and POS integration.• Thorough merchant statement and pricing analysis.• Composed detailed merchant processing solution documentation and conducted training sessions for support staff.• Provided backup support for debit, credit, and cash card issuing/servicing as well as ATM operation support.• Performed research to stay current with industry standards and payment processing solutions.

• Performed legal research to identify underlying economic trends associated with public policy.• Organized survey data to compile key attributes in entry level job candidates.• Led introductory presentations on computer programming for grade-school students.• Drafted website marketing material.• Guided pre-business undergraduate students on their academic paths through participation on a business school mentorship team.

• Performed all business operation duties including but not limited to sales, accounting, scheduling, and training.• Helped individuals develop a plan to achieve their fitness and nutrition goals through personal consultation.• Attended continuing education classes to stay current on certification and the latest diet and exercise philosophies.

• Developed and maintained a Microsoft access database that organized all aspects of business operational information.• Programmed reports, queries and macros that streamlined and automated business operations.• Collected business information from all departments for centralized storage within the database.