Joshua M. Email and Phone Number

- Constructed new users in Active Directory.- Setup new iPhones, iPads, and laptops for new hires.- Researched new solutions to improve processes for existing systems.- Provided preventative maintenance on firmware which aided in cost savings for the company and extending lifecycle of equipment.- Resolved technical issues employees encountered on all company supported technology.- Liaison for coordinating with third party support to have virtual machine issues diagnosed and resolved.- Researched and provided solutions to properly dispose of end of lifecycle equipment.- Help desk support via Autotask supporting an office of 1000 employees a day.

● Identify and analyze problems with the company website and find or create solutions (including but not limited to discovering workarounds, troubleshooting, locating bugs, etc.)● Assist team with development and deployment of the company's NextGen portal for business partners nationwide● Oversee the operations and distribution of technology changes and information to software engineering teams● Create and manage bugs within Microsoft Azure and frequently used Chrome dev tools to view HTML and CSS code and values on the company's website● View code utilizing Einstein (proprietary algorithm/calculator) for quality assurance to ensure proper checks and balances were made to send to final stages of development● Work through technical issues on the website portal that mortgage partners encounter and provide quick and valid solutions● Relay information on technical incidents to higher tier technology teams to improve the portal process

● Make cold calls in hopes of onboarding new customers and building my book of business● Collaborate with clients to maintain relationships and provide customers with thorough support and guidance.

I worked with multiple clients at a time, driving to remote locations to train and talk with employees and associates, as well as talk to costumers to sell products on occasion.

I was often switching between register and making drinks and preparing food for customers. I also cleaned and restocked the store.

I was responsible for helping customers, capturing email, and obtaining J.Crew credit cards, among other things. I was hired before the store was open, so I helped set up displays and shipment to get everything settled.

Team Impact is a fancy way of saying I was one of the stock guys. I was one of the employees in charge of folding and placing allthe clothes while maintaining the store.

I was a bagger who also cleaned the store and brought in carts from the parking lot.