Joshua Maddock Email and Phone Number
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Self-directed with a comprehensive background leading business process management, financial services, business development, relationships and cross-functional teams to achieve goals and ensure success. Known as an innovative thinker with strong strategic planning, financial software implementation and technology solutions. Demonstrated success developing and seamlessly executing plans in complex financial organizations. Highly organized, creative problem solver who excels at guiding teams through complex projects by identifying goals and advising on implications. Expertise includes creating training on enterprise-wide, internet, intranet and extranet-based software solutions and end-to-end solutions to clients and vendors. Email: JoshMaddock@gmail.com Leadership Talents- Leverage negotiating and persuasive talents to interact with all levels for impactful relationship building. - Broad key strengths, maintain confidentiality; sharp business instincts and big-picture perspective.- Communicate technical concepts to non-technical personnel in a clear and effective manner.- Exude confidence in demanding environments and eager to embrace responsibility and projects.- Manage day-to-day projects with ease in fast-paced, high-volume environments and time sensitive deadlinesKey StrengthsFinancial Services, Financial Software, Cloud Solutions, Commodity Training, Client Success / Client Relations Client Facing, High School Athletic Coach, Banking/Treasury/Accounting Experience, Strategic Planning, Team Leadership/Team Building, Business Strategy, Effective Presenter, Facilitator, Communicator, Customer Support, Help Desk Support, Technical Writer, Training, Development, Interviewing/Hiring, Logistics, Business Process Management and Internet/Intranet/Extranet Web-Based Solutions, Agile Environment and Development.
Workfusion
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Vp Of Customer SuccessWorkfusion Jul 2024 - PresentNew York, Ny, Us
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Director, Customer SuccessWorkfusion Oct 2022 - Aug 2024New York, Ny, Us
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Sr. Customer Success ManagerCode Climate May 2021 - Oct 2022New York, Ny, UsResponsibilities Include:- Use data, conversations, and experience to help our larger customers get the most value out of Code Climate based on their engineering goals.- Explaining and reinforcing the value of Code Climate to customers with varying degrees of familiarity with it.- Concierge onboarding for customers with large teams of developers to ensure smooth integration of Code Climate into their organization.- Help shape the direction of the product based on conversations and experience working directly with customers.- Training clients and promoting wider and deeper Code Climate adoption within their organizations.- Create custom reports from customer requests to help further deliver value outside of the standard product offerings.- Help define CS processes and methodology to be used across Customer Success. -
Customer Success ManagerErwin, Inc. Mar 2020 - May 2021Aliso Viejo, California, UsAssigned to a specific subset of clients, ranging from 18 to 22 throughout the year, to help them maximize the usage and benefit of erwin’s software. Establish and further customerrelationships. Including road mapping, software deployment, feedback integration, report generation, support handling and more.✓ Act as a bridge between the sales team and the development/integration team to help ensure smoothcommunication and flawless transition for the customer. ✓ Gather information and maintain contact with the customer to help educate and engage the sales team when they need to return to a existing customer for a contract renewal.✓ Was the first Customer Success Manager at the company, helped define the role and procedures for the role at erwin. Key Results- Increased customer satisfaction and ensured renewal in all assigned customers as their CSM.- Generated and helped close multiple new sales opportunities with existing customers. This was not limited to renewals, but new professional services engagements, licensing deals, and software upgrade packages.- Established a new line of communication with the support team and utilized the ticketing system to provide customers with consistent reporting on their issues in a manner that they could understand. -
Training SpecialistOpenlink Financial May 2015 - Mar 2020New York, Ny, UsAs Training Specialist, I am in charge of creating training on enterprise-wide, internet, intranet and extranet-based software solutions and recommend end-to-end solutions to clients, third-party vendors, CTO’s and staff. I am responsible for managing the training department staff and 2 trainers.Notable Duties include: - Create and present training on Openlink Software solutions, business process workflows for applying payments, including setting up bank accounts and routing payments. - Streamline processes for large organizations to reduce system operating costs from front-to-back office.- Engage with clients to assess needs, and evaluate current financial systems and practices to recommend solutions.- Provide clients with financial software solutions and information on how to enhance accurate data forecasts and to make strategic liquidity decisions to mitigate financial risks for bank treasury professionals.- Trained clients on automated business process solutions to implement best database and data source practices across treasury and accounting departments.- Trained on topics such as linked data, semantic web, data- and knowledge-based, social web concepts and Big Data.- Ensured all Cloud content was up to date, high quality and client deliverables were ready for release.- Managed a $100K training project by providing education and implementing financial software for easier transition from legacy to newer software/system for client.- Improved efficiency in user understanding; reduced client learning time, system errors and issues during transition.- Conducted successful training project and documents for Repsol to further the presale process. Trained users on capabilities of the system. -
Support EngineerCa Technologies 2013 - May 2015San Jose, California, Us- Collaborated with the development team to suggest and create new software features for the CA Service Catalog by reproducing bugs in-house and passing issues to development team to correct the problem.- Created technical documents and learning tools published for customer self-help user tools. - Worked heavily in SQL and JavaScript to ensure the client and site servers were running properly and effectively.- Attended meetings with development team to discuss client issues encountered and to recommend resolutions.- Created User and Implementation Guides, Fact Sheets, Policy Documents and Technical Architecture Guides. - Leveraged technology skills using SQL and JavaScript to resolve database issues for the CA Service Catalog.- Troubleshoot and resolved sever issues daily for Citibank and Tata Communications, recovered corrupted databases and moved data between servers. -
Technician - Office Of Technical SupportUniversity Of North Carolina At Charlotte Jan 2013 - May 2013Charlotte, Nc, UsWhile working in the Office of Technical Support, I maintained the technical services for 100+ faculty and staff. - Installed and maintained office equipment, including printers, scanners and copiers. - Worked with servers, networked and set up new computers; and worked with highly confidential school information.OTHER EXPERIENCES:Facebook Data Collection Capstone Project - Worked under Dr. Ribarsky and Dr. Wang to create java programs designed for data collection from Facebook.com.- Created database of Facebook users (50k+ accounts) and database to search and collect context and user queries.Programs in Leadership and Organizational Training (PILOT) - Participated in 50+hours of programs pertaining to organization development.- Learned to effectively organize and manage time and tasks to accomplish goals.
Joshua Maddock Skills
Joshua Maddock Education Details
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University Of North Carolina At CharlotteComputer Science
Frequently Asked Questions about Joshua Maddock
What company does Joshua Maddock work for?
Joshua Maddock works for Workfusion
What is Joshua Maddock's role at the current company?
Joshua Maddock's current role is VP, Customer Success | Customer Relationship Management | Problem Solving | Process Improvement.
What is Joshua Maddock's email address?
Joshua Maddock's email address is jo****@****ail.com
What is Joshua Maddock's direct phone number?
Joshua Maddock's direct phone number is +151666*****
What schools did Joshua Maddock attend?
Joshua Maddock attended University Of North Carolina At Charlotte.
What skills is Joshua Maddock known for?
Joshua Maddock has skills like Sql, Training, Instructor Led Training, Java, Agile Methodologies, Public Speaking, Leadership, Project Management, Training Delivery, Employee Training, Coaching, Employee Engagement.
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