Joshua Mathis Email & Phone Number

Successfully managed and monitored Windows, Linux, and Mac systems, ensuring seamless operation and optimal performance.Orchestrated the deployment of various SaaS environments, adhering to best practices and client requirements.Provided tier-3 support, promptly resolving intricate technical issues and minimizing downtime.Proactively monitored and analyzed network performance using advanced tools to ensure optimal functionality and promptly addressed potential issues.Conducted regular security tests, contributing to robust network and system security.Collaborated with cross-functional teams, generating detailed Root Cause Analyses (RCAs) for both internal and external stakeholders.

Murray, Kentucky, United States

Advanced from Tier 1 Broadband Specialist to Broadband Specialist IV in a swift two-year timeframe, specializing in Plant Maintenance.Conducted field technical work with a primary focus on maintaining the HFC plant, spanning from the node to the tap.Executed routine maintenance and repairs on the CATV distribution system and HSD system, including the activation of new distribution systems.Troubleshot trunk systems in response to equipment and/or power failures.Managed tasks such as setting trunk levels, configuring and replacing trunk amplifiers, and calculating signal level losses in cable and equipment for trunk and distribution lines.Proficiently utilized, stored, and maintained all test equipment essential for system operations.

Ashburn, Va

Assisted in resolving performance issues and coordinated with the Site Manager.Assigned tasks to team members and handled projects to meet deadlines.Racked, built, cabled, configured, and provisioned servers in an enterprise datacenter environment.Troubleshot and tested enterprise server hardware, ensuring uptime standards.Terminated and tested new cabling (fiber optic and copper).Resolved hardware issues for customers via trouble tickets.Provided network and operating system installation and configuration support.Assisted in the training and development of team members.

Ashburn, Va. 20147

• Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. • Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. • Controls access to client site or facility through the admittance process • Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. • Prepares logs and reports as required.

Murray, Kentucky

Established and operated a thriving independent computer repair business, delivering on-site and remote technical support to diverse clientele.Diagnosed and effectively resolved hardware and software issues, including troubleshooting operating system errors, malware removal, and hardware upgrades.Provided expert advice on technology solutions to enhance performance, security, and overall system efficiency.Managed all aspects of the business, excelling in client communication, appointment scheduling, and inventory management.Demonstrated proficiency in building computers from components and setting up secure home networks.

Murray, Ky

•Performed supervisory work during times of interim supervisor's absence•Create work orders and assign work orders to teams•Bid jobs and fill out customer renovation requests•Remodel and renovate dorms, offices, and general facilities•Perform work according to building and ADA codes•Read and follow blueprints•Finalized jobs within specified time frame