Josh Matson Email & Phone Number

Acted as a representative of the company by answering candidate questions in a timely manner resulting in an increased net promoter score and elevated candidate experience. Lead and oversee the hiring efforts in multiple markets across North America driving business growth while exceeding hiring goals. Manage candidate pipelines utilizing various software tools to ensure accuracy and timeliness of applicant contact. Developed innovative projects and hiring events to broaden recruitment scope driving an increase in candidates. Vetted applications by conducting phone interviews to ensure qualifications and requirements are met while providing opportunities for job seekers. Coordinated with internal department leads and hiring managers in multiple markets resulting in exceeding hiring goals.

Carmel, Indiana, United States

Lead and oversee the hiring efforts in multiple markets across North America driving business growth. Source qualified candidates seeking employment and providing opportunities. Manage candidate pipelines utilizing various software tools to ensure all hiring goals are met. Coordinated with internal department leads in multiple markets. Develop innovative projects and hiring events to broaden recruitment scope driving an increase in candidates. Vet applications and candidate information to ensure qualifications and requirements are met while providing opportunities for job seekers.

Represented companies while working with customers to correct computer issues as they arose for multiple clients at a time. Onboarded new hires for clients while handling a large volume of calls resulting in increased service desk coverage for customers. Analyzed common incidents and identified weaknesses in standard operating procedures which lead to more accurate documentation and knowledge base articles. Solved problems and provided creative solutions for clients experiencing technical issues with their end-user devices and accounts reducing downtime for crucial lines of business. Coordinated with internal and external department leads to revise and produce onboarding procedures for customers leading to increased client satisfaction

Lead a team of 7 Marines that successfully acted as tier 1 technical support while utilizing efficient information technology service desk operations of enterprise and classified networks. Managed trouble ticketing systems for a headquarters office and remote offices and acted as an escalation point for trouble tickets regarding mission critical services. Coordinated with internal department leads regarding operations and services that led to completion of 4 mission critical projects increasing employee capacity 50%. Developed innovative communications department standard operating procedures. Vetted information technology procurement submissions for all software and hardware requirements.

Created and updated 25 success plans that led to improved strategic milestones and outcomes through analyzing customer use cases and account information provided by the presales organization. Investigated 25 VMware Cloud on Amazon Web Services customer product usage in order to create up to date success plan objectives resulting in increased product utilization. Developed working knowledge of Gainsight and Mode Analytics to provide strategic plans for multi-cloud customers. Established understanding of a SaaS organization’s roles and responsibilities in sales, account management, professional services. Demonstrated knowledge of Software-Defined Data Centers through PowerPoint and whiteboard presentations to VMware professionals.

Installed 277 new workstations for oncoming personnel throughout the company that delivered first value after the onboarding process. Submitted over 400 trouble tickets that allowed the rapid support to tier two networking personnel. Supported over 200 employees with troubleshooting end-user device issues resulting in increased production throughout the company on four separate networks. Projected budgets of over $1.5 million of IT equipment and software requests for critical IT equipment that led to higher efficiency and growth of the company. Submitted over 400 trouble tickets that allowed the rapid support to tier two networking personnel.