As the Director of Customer Success at Jaia Robotics Inc, I am committed not only to forging robust customer relationships and ensuring a top-tier onboarding experience but also to maintaining a holistic view of our business operations. My role extends beyond customer training programs; I play a pivotal part in orchestrating cross-functional tracking across production, product development, software development, sales, and business development. This comprehensive oversight ensures that every department is aligned and fully equipped to deliver exceptional products and experiences to our customers. By integrating this broad operational perspective with a detailed, personalized approach to customer engagement, I ensure that our clients not only fully harness our technology but also benefit from the collaborative synergy of our entire organization. This strategy is key to nurturing lasting and fruitful partnerships.With over 14 years of experience in Operations, I specialize in streamlining processes and improving project outcomes. I possess a Lean Six Sigma Green Belt and have successfully completed my PMP certification, which has enabled me to analyze and validate operations-related data to maximize project success.Experience with Python, JIRA, Office 365, Hubspot, Dynamics, Confluence, Oracle Primavera, Netsuite, and Learning Management Systems