Joshua Murray Email and Phone Number

Directly manage a team of CSMs who help customers and partners grow at AgileAssets.Own the overall team’s performance and pace towards all monthly and quarterly goals.Train and coach team members, furthering professional development and performance.Lead/participate in the interviewing, hiring, and onboarding of new candidates. Gainsight Administrator

Own the relationships, strategy, retention, and well-being of CINC's clients. Directly responsible for driving client adoption and success through strategic management, adoption recommendations, and building lasting relationships as the primary point of contact for assigned book of businessCore Focus:Act as a trusted advisor, thought leader, and subject matter expert to clients in relation to the full suite of CINC products/solutionsBuild strong, trust-based relationships with clients to drive product adoption and drive results toward continued business growth and high client satisfactionResponsible for proactive outbound touches with clients regarding platform adoption, usage, platform milestones as well as personal milestones and life events.Prepare and educate clients on new product features and releasesCoach clients on CINC products and best practicesGain an understanding of client needs and capture feedback, while owning requests and advocating for the client throughout the processAct as a liaison between internal teams to ensure client needs are being met; coordinating amongst implementation, sales, client marketing, finance, and product teams

Core Focus▹Sell construction cameras and technology to general contractors, real estate developers, and businesses.Highlight of Contributions▹▸Top Sales producer▸▸Drove $60K in net new sales and $100K of monthly recurring revenue▸▸Consistently meet daily and monthly KPIs▸▸Top Performer status in FY ’20 and exceeded 100% of quota▸Sourced prospects and advanced potential customers through the pipeline▸▸Utilized sales strategies, ongoing communication, and relationship building▸Collaborate with Sales Operations▸▸Optimizing and forecasting pipeline▸Maximize customer retention▸▸Develop proposals to secure on-time renewals▸Create customer demos and presentations to showcase the product value

• Managed a portfolio of 500+ clients using the Mindbody SaaS platform to run their fitness business and manage customerrelationships.Highlight of Contributions▹▸Selected as an Emerging Leader in 2020 by Executive team▸Top performer on Account Development team▸▸Won Top SMB Account Manager at 115% of quota in Q4, 2018▸▸Optimized revenue and pipeline forecasts with Sales Operations and Finance teams▸Improved product adoption and customer engagement with accounts▸▸Held QBRs with key decision-makers to review goals and key data▸Drove organic growth within accounts▸▸Educated clients on new products▸▸Upsold to expand the product footprint▸Leveraged Salesforce and Gainsight data analytics and reporting▸▸Proactively identified revenue opportunities▸▸Increased renewal rates▸▸Reduced churn and predicted at-risk clients

Core Focus▹Sold a B2B SaaS cloud-based marketing automation, customer relationship management, and e-commerce solution tosmall-midsize businesses. Territory was Eastern U.S. and Europe.Highlight of Contributions▹▸ Top Sales Performer▸▸Met 100% of quota every month▸▸Averaged 25+ deals per month▸▸37% conversion of pipeline to close▸▸Led sales in Atlanta office 4 out of 6 months in 2018▸Managed the full cycle sales process and deal strategy▸Collaborated on product demos with Pre-sales and Support▸▸Educated decision makers on product, support, and solution tiers▸Onboarded and trained new sales representatives

Core Focus▹Sold VOIP business phone solutions and managed a portfolio of 500+ accounts.Highlight of Contributions▹▹Top Producer▸▸Closed 50+ deals per month, averaging 45% conversion from lead to close.▸▸Increased revenue by 20% YOY▸▸Met or exceeded 100% monthly quota for three years▸Managed pipeline using Salesforce.com▸Collaborated on pricing and contracts for new deals with Support, Finance, and Legal▸Delivered product demonstrations to key decision makers▸▸Presented the product features and positioned the business value

Core Focus▹Generated and pre-qualified leads for Account ExecutivesHighlight of Contributions▹▸ Conducted pre-sales qualification and screening▸▸Educated prospects on the product value▸Generated 120+ outbound calls per day▸▸Utilized primary research to identify targetsResponsible for generating interest and further qualifying pre-qualified leads to be sent to Inside Sales Representatives who are responsible for signing up the new customer account.

Core Focus▹Sold recruiting services to businessesHighlight of Contributions▹▸ Conducted cold calling and marketing email campaigns▸Created relationships with key decision makers and influencers▸ ▸ Updated sales activity in the CRM system

Core Focus▹Sold and managed group and season ticket accounts; provided excellent service to accounts. Delivered $200K+ inrevenue for the 2013 season.

Core Focus▹Sold group and season tickets, selling over $100K in revenues for the 2012 season. Increased new season seat sales by15% YOY and new group sales by 25% YOY.

Core Focus▹Sold sponsorships and group tickets. Led and supported marketing activation efforts within the stadium and thecommunity.