Create policies and set up new festivalsManage Box Office, Volunteers, Travel, Hospitality, IT, and festival budgetManage a staff of 5 year round and around 20 people during the festivalResponsible for budget items, staffing, and festival success.

Set-up and managed online and day of show ticket salesManaged comp ticket policy and box office policiesSet up and Cleaned before and after showsCreated nightly depositsKept theater stocked with correct supplies for Box Office and Concessions.

Created policies and set up the new year round theater in Seattle Center.Set up and created contracts with vendors for our concession standSet up and Removed Computer Equipment at every venue, as well as set up and maintained Boca Printers.Be point of contact for all computer, printers, and ticketing system questions.During the festival hired all venue staff and served as main point of contact for 7 theaters.Theater Schmeater

Oversaw all theater operationsTrained and managed volunteers for every job in theaterWorked Box Office for specialized groups

Assist National Quality and Incentive project managers by running and creating reports. Modify and trains employees on retention tools/ website that where used by national save team members. Create weekly reports for Regional Quality Managers and assist multiple groups in various team tasks.Coaching new hire and existing employees with performance and career development.Modified new hire training materials. Conduct employee one on ones and prepare scorecards for end of month evaluations.Modify and maintain to scorecard database and provide additional feedback or suggestions to scorecard committee. Participant in the recognition committed to create a fun and challenging environment for call center employee. Assist customer and fellow employees with inquires. These duties include, but are not limited to customer complaints and billing inquiries and provide assistance with the highest degree of courtesy and professionalism. Offer alternative solutions and products where appropriate.