- Assumed role as US east coast regional lead- Assisted customers in resolving issues with enterprise level issues regarding their developer application platform (Tanzu Application Services for VMs)- Assisted customers in troubleshooting infrastructure issues in multiple IaaS solutions (VMware vSphere, AWS, Azure, GCP, etc...)- Assisted customers in troubleshooting issues with their CI/CD pipelines and automation systems- Responsible for handling technical onboarding of new engineers- Regional subject matter expert for CI/CD product (Concourse)- Act as liaison between R&D and product support- Provided mentorship and guidance to team members

• Set up and maintained multiple systems running on a variety of Linux and Unix based operating systems, including IBM AIX, RHEL, and SUSE Linux Enterprise Server• Maintained multiple hospital EMR systems from various vendors, including Cerner, McKesson, and Allscripts• Implemented and maintained VMware virtualization technologies in a clustered, high-availability environment• Implemented and maintained enterprise level backups utilizing EMC NetWorker and EMC Data Domain• Assisted in maintaining Citrix XenApp application virtualization technology• Worked with EMC SAN technology• Worked as a member of a team to maintain hospital EMR systems in such a way as to minimize end-user and patient impact• Worked closely with vendors to implement new technologies• Provided training and mentoring to new hires and other IT staff members

• Set up and maintained a cluster of Debian-based Java servlet containers• Implemented and maintained VMware virtualization technologies• Worked as a member of a research and development team for the US Navy developing a security infrastructure for SOA environments • Performed system integration testing with other branches of the US military• Developed a system for automated web service unit testing and distributed load testing

• Provided support to end users for cable internet, VOIP, and wireless issues• Troubleshot enterprise level network issues remotely• Configured and troubleshot networking equipment used to provide wireless solutions to hotels (Switches, access points, captive portal systems, etc...)• Acted as the specific point of contact for hotel management regarding IT related issues• Organized contracted technician dispatches to remote hotel locations• Maintained internal systems used for monitoring network outages• Administered Debian based Linux systems running SQL, HTTP, and Web Servlet Container servers• Developed web-based media applications utilizing PHP, AJAX, and SQL.• Trained new hires

• Provided support to both end users and other technicians for various client accounts in the IT industry, including: General Telecommunications, Network Connectivity, Computer Systems Troubleshooting• Developed training material and troubleshooting documentation• Provided education and mentoring opportunities to other technicians.