Joshua Odega Email & Phone Number

Products: WAEC Digital Certificate, CIVAMPEMS (Candidate-Identification-Verification-Attendance-Malpractice-Post-Examination-Management-System), Botosoft Parcel Management System (BPMS), BotoSeal, BotoVerify: ● Management of enterprise application software (EAS), and provide robust application management procedures of the applications listed above in accordance with organizational structure and architecture.● Collaborate with a team of engineers to certify seamless operation and swift issue resolution for organization applications listed above, fostering client confidence by utilizing in-depth technical expertise.● Expertly managed and prioritize incidents, swiftly assessing criticality, and orchestrating effective cross-functional collaboration to restore services promptly, minimizing disruptions and optimizing user experience of over 200,000 users.● Meticulously document all test plans and all product charters, curating a comprehensive product knowledge amidst the support team and development chain.● Spearhead seamless application deployment processes, orchestrating comprehensive testing, debugging, validation and ensuring flawless implementation on features aligns with client needs and minimizes downtime.● Employ advanced debugging techniques to swiftly identify root causes of intricate application bugs, employing a systematic approach to eliminate anomalies and restore optimal performance.

Dubai, United Arab Emirates

• Lead and coordinate the Support team to provide pro-active and re-active first and second level support on all managed applications• Liaise and collaborate extensively among application developers, testers, database administrators, business analysts and project managers• Serve as the support interface between software solution and the business• Run periodic routine tests and implement new or upgraded software assisted with strategic decisions on new systems.• Conduct a thorough data analysis of clients' information and storage systems• Managed end-to-end users and user roles which involves acting as first responder to questions from data end users and coordination the customer feedback system

Dubai, United Arab Emirates

• Optimize business processes and analyze product processes.• Develop a process to improve customer experience and b2b retention through optimum service delivery.• Foster client satisfaction concerning the business in line with the company’s vision and mission.• Improve b2b and b2c experience and retention by developing a performance base model to advance profitability.• Create a meticulous business analysis, outlining problems, opportunities, and solutions for the client to fit individual business• Business Case Development and Product plans.• Process mapping, process flow charts, value stream maps, business process re-engineering.

Lagos, Lagos, Nigeria

Lagos, Nigeria

• Determining product feature requirements.• Researching customer experiences and demands.• Improving customer experiences.• Outlining a detailed product strategy and product requirement document• Advance product road maps and seal product ideology gaps identified.• Understand product selling points and Develop product pricing and positioning strategies.• Generate new product ideas Working alongside the engineers.

Ikeja, Lagos, Nigeria

- Devise ways to monitor, measure, and report on the impact of social media campaigns and effects on the business.- Develop content for B2B e-mails, SMS marketing, social media engagement, and increase brand awareness and image.- Run digital campaigns for all entities to attract new business leads.- Conduct market analysis and research to identify trends and opportunities.- Prepare reports on findings from research for internal and external use and organize the company's publication.- Support the sales team in drafting and reviewing proposals and commercial arrangements in line with trends in the sectors and customers’ requirements- Create, update and manage all published contents (images, videos, and written) to be communicated externally.- Analyze data and report to birth business decisions.- I measure and report the performance of digital marketing campaigns, and assess against goals.- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns with the sound knowledge of website analytics tools (e.g. Google Analytics, Social Media Analytics, WebTrends)- Plan and execute campaigns for corporate promotions, launching of new product lines etc.- Establish and drive internal and external communications strategy that positively affects employees’ and customers’ understanding, engagement, and commitment with the result of a stronger connection to the company and leads to return on investments- Generate and convert leads for all entities to prospects.- Ensure all marketing materials, website content, and publications are accurate for branding which complies with the organization’s brand architecture.- Develop a strategic plan, which addresses critical issues in marketing and communications.- Optimize SEO, SEM, Google analytics to convert leads for the sales team and monitor sales CRM and assign leads to appropriate personnel.

Anthony, Lagos Nigeria

- Perform market wide activation for all product reach and services of the bank.- Develop and execute grassroots engagement and stakeholder enhancement.- Ensure continuous key players collaborations within the eco-system.- Devise ways to monitor, measure, and report on the impact of social media campaigns and effects on the business.- Develop content for B2B e-mails, SMS marketing, social media engagement, and increase brand awareness and image.- Run digital campaigns for all entities to attract new business leads.- Conduct market analysis and research to identify trends and opportunities.- Support the call center operations on lead generation and stakeholder management- Prepare reports on findings from research for internal and external use and organize the company's publication.- Support the sales team in drafting and reviewing proposals and commercial arrangements in line with trends in the sectors and customers’ requirements- Create, update and manage all published contents (images, videos, and written) to be communicated externally.- Measure and report the performance of digital marketing campaigns, and assess against goals,.- Analyze data and report to birth business decisions.

Ibadan, Nigeria

An Industrial cleaning company managing facilities.Facility Management (Soft Service).Assure quality of the facility (British American Tobacco)Manage BAT site industrial cleaning operations, interact with client on timely deliverables, precede job task and plan machinery maintenance.

Ibadan

As a forward-thinking Junior Project Manager and Product Developer at AgroInfoTech, I held the distinct responsibility of formulating and implementing the product roadmap, ensuring harmonious congruence between product features, priorities, timelines, and budgets. I diligently conducted comprehensive market research, deciphering customer requirements and discerning market trends, thereby driving data-driven product decisions and cultivating a culture of innovation.Through fostering collaboration and employing effective communication strategies, we collectively ensured the streamlined and efficient development of products that not only fulfilled technical specifications but also surpassed stakeholders' expectations. I proactively established and cultivated robust relationships with cross-functional teams, encompassing engineers, designers, sales representatives, and marketers.I also took pride in effectively communicating the product strategy and status to the executive team and stakeholders.

Nanodegree Program, Product Management

Bachelor In Engineering (B'Eng), Biological/Biosystems Engineering (Agricultural Engineering)