AI/ML Platforms & Solutions

• Managed software development efforts and platform support for the largest service in Alexa Shopping. Support to 80 million monthly active users. • Sustained 100% availability for 24/7 services critical to completing all Alexa Shopping customer purchases and cancelations.• Designed, launched, and managed a new team of 8 software engineers and maintained 100% retention. • Developed solution that resolved $4M in duplicate orders a year. • Increased pipeline deployment speed for Alexa shopping service 300% within 1 year.

Technical program management of complex global software and infrastructure deployments for the Direct Connect Service (DX) that required management across a broad set of cross-organizational teams. Managed software focused S-Team goal which included up to 10 software development engineers, 4 network development engineers, and 3 DCO technicians. • Successfully delivered DX 2020 S-Team goal. • Developed a monitor and control process improvement that addressed software development scope creep and led to the team delivering a customer approved minimal viable product on schedule. • Developed strategy and process improvement processes to address RSPC (Rack Space Power Cooling) issues, which is currently the most common bottleneck for customer delivery.

Held 2 positions and was promoted once during tenure with this software development firm. Managed the highest priority customer software development efforts. Managed up to 10 software engineers across multiple projects. As quality manager I developed company processes that allowed the company to obtain two industry process designation. Hired, developed, and promoted software engineers. Continued technical program management of highest priority software development programs. Responsible for defining and continually improving all software development and corporate processes with the goal of improving overall company profitability. Responsible for business development activities including writing proposals to win software development work and customer relationship management. • Promoted several software engineers to senior level positions. • $10 million of work won during business development activities • Defined software engineering processes and lead company to CMMI Dev Level 3 certification. • Defined corporate processes and lead company to ISO 9001-2015 certification. • Established the agile development environments and the processes needed to manage work effectively which included implementing JIRA, Confluence, SLACK, GitHub, and AWS.

Successfully planned, executed, delivered agile several medium sized software development programs on time and within budget. Engineering manager duties including employee evaluation, training plans and bonus assignment for up to 10 software engineers. Generation of project plans, requirements documents, project schedules, interface control documents, concept of operations diagrams • Delivered high priority big data prototype that led to several year contract and the actual development of the product, which is now a production product. Lead to $5 million in company revenue. • Developed talent pipeline process for identification, hiring, training and retaining software engineers.

Managed up to ten developers using agile development to build dealer applications. On an additional project managed up to five developers during software development of Carfax used car listings application. Also, managed move of phone software system from CISCO to Five9.• Several successful production deliveries of dealer and use car listing applications.

Owned a consulting firm that provided software development management and systems engineering consulting. Managed development efforts that had up to 6 software developers. Managed systems engineering and process improvement efforts that included up to 20 employees. Manager for 6 software development projects while utilizing agile development practices. Managed up to 6 software engineers, 3 test engineers and 4 network engineers. Managed applications that utilized, open-source search engines, machine learning, expert rules and recommendation systems. • Process improvement analysis resulted in changing fundamental process of client. Impact of the improvement improved working conditions for up to 50 employees. • Developed interface control documents (ICD) used between several clients. Resulted in major improvements and process changes. • Managed feature requirements elicitation through production deployment of roughly a half dozen major features. • More than a dozen successful software deployments to production across the 6 applications. • Managed the migration of 6 applications to AWS cloud.• Managed Linux upgrade of 200 physical production servers in a customer on premise data center. • Established development processes for Linux PaaS development team and acted as scrum master. • Designed and implemented team help desk process for customer PaaS middleware stack.

Managed software development throughout the entire software development lifecycle, utilized agile development. • Created of work products (SSP, ICD, Project Plan etc.) required throughout project, from project initiation to project final operating capability.• Prepared and briefed monthly project status reviews to senior management. • Led continuous improvement efforts based on lessons learned gathered during deployment retrospectives.

•Lead System Engineer/System Integrator for six projects on a program.•Work with the customer to iteratively develop user requirements, system requirements, and CONOPS that ultimately lead to the development of a system that meets the customers’ needs.•Provide solutions at customer technical exchange meetings that relate to cost, schedule and technical performance.•Prepared monthly project status reviews that keep branch, division, and group level management informed on project progress.•Performed technical planning, system integration, cost and risk, and supportability and effectiveness analyses for total system.•Interfaced with development contractors and configuration management to ensure that all software and documentation meet all group standards.•Planned and monitored IV&V activates. •Coordinated operational readiness reviews and participated in operational readiness exercise as a technical expert on the system being tested.

•Analytical and technical assistance to faculty and staff.•Tested, deployed and maintained operating systems on campus.•Managed incoming workload queue and distributed work to filed consultants in absence of Technical Manager and assumed other Technical Manager responsibilities. •Install and maintain software/hardware on campus workstations•Analyzed and resolved network/operating system/software issues.

•Built, configured, maintained, and administered Windows NT network.•Installed new computer hardware and peripheral devices. Configured computer operating systems and standard applications.•Performed network implementation, maintenance, troubleshooting and application sup port duties.