Provides third-party logistics distribution services for the General Electric Appliance division. Manages up to 70-90 associates coordinating outbound truckloads and inbound services each day. Direct a diverse, multi-functional warehouse operations team comprised of order selectors and loaders/MHE Operators. Utilize the Oracle warehouse management system to manage daily work/reporting metrics. Knowledgeable in various warehouse technologies including Oracle, CICS, and RF Scanners. Completes cycle counts/ manages inventory control. Train new/future management. Successfully started up a new warehouse in Greenville, South Carolina.

Responsible for accurate order selection in a fast-paced setting. Selecting small individual units and bulk movements. Act as shipper and receiver, unloading and loading trucks. Started a new shift with 10 associates and grew to 15-20. Associates averaged 3-4 inbounds/outbounds a day and was one of the most efficient shifts in the warehouse consistently performing to reach and surpass customer goals.  Used software program IDS to maintain order accuracy and inventory movements properly. Upheld general housekeeping and specific sanitation tasks: collecting all wrap from units and maintaining the integrity of my assigned cleaning area. Trained new employees/future managers. 1 supervisor and 2 leads in the commerce facility. Met daily production goals. Assisted in scheduling assignments by sequence/dispatch work assignments. Billed outbound orders and assemble outbound packets for Drivers/Customers. Communicated inventory issues and corrected them as needed. Trained and developed new associates.

Managed 10-15 team members, and up to 200 on various shifts during peak periods. Ensured all packages were processed and shipped on time daily. Met year-end performance goals. Kept team members informed of all daily activities and policy changes. Trained new employees and evaluated all employees’ performance. Performed safety audits on inbound flights and the outbound trailer loads. Utilized a recognition program to reward the highest achievers in my team. Passed yearly national safety audit with 96.2%, Improved YTY 3.2% Achieved a score of 92% on Safe work methods test by all team employees. Maintained the highest attendance levels of all supervisors on site – only 7.43% absenteeism. Consistently met district and national goals related to safety and on-time performance.

Managed 10-15 associates, and up to 100 agents on various shifts during peak periods to perform quality audits on all items processed. Ensured all cargo and customers were processed in and out by the operational deadline.Utilized the reward and recognition programs to properly reward the highest achievers and to enhance the performance needed to meet goals. Kept associates informed of policy and procedural changes via e-mail, team meetings and huddles. Developed monthly meetings with associates to obtain feedback on what we are doing right, process improvements and agent’s satisfaction.Deadlines and service levels consistently met and improved year over yearOverall team performance remained consistent.Consistently met goal to achieve lowest customer bag ratio in airline industryResponsible for compensation services to customersProvided outline for the year and things for improvement to management

Managed 5-30 associates on various shifts during peak periods. Enhancement of the customer experience through coaching, rewarding, and managing associates to higher levels of performance. Managed service levels by monitoring associates’ schedule adherence, individual/team daily performance. Developed a keen understanding of the park and the various areas and different mechanical and electrical components of rides and operational systems.Consistently met all financial and performance audit goalsGenerated department turnover reports and hiring templates for human resourcesDeveloped safety procedures and budget\staffing for new attractionsMade training materials for new managementPlanned bi-weekly meeting with management to update progress and pass along new information

Directed the activities of 5-50 agents. Trained new associates on the unit and offering refresher training to existing staff. Recommended associates for advancement, transfer, discipline or termination. Maintained safety reports and inspection certifications for each ride. Developed and trained new team leads for my area.Ride performance and efficiency consistently improved at each rideInnovative Thinker; developed songs and jingles for customers at new attractionResponsible for overseeing of training for seasonal staff and training of new managementResponsible for the immediate safety of employees and customersResponsible for handling minor emergency’s with employees and customers