Responsible overseeing the day to day operations of company. Headed HR functions to include hiring and training of (78) employees and (3) managers on proper sales strategies and procedures. Maximized brand awareness, quality customer base, and staff through by implementing various customer service and marketing methods to promote dealership. Utilized social media tools and customer reviews on social media, to boost customer satisfaction. Career Highlights: • Managed all sales and administrative functions of store. Collaborated with assistant managers in building a strong team environment through effective staff training, sales coaching, and operational management. • Increased marketability and sales by coordinating sales campaigns to promote services; engaged in business sales opportunities by gathering vital information from customers, assessing the most relevant products to meet their needs. • Improved work flow process by addressing HR and recruitment issues and creating innovative strategies to recruit the best candidates. Controlled and coordinated over a million dollars in monthly inventory and revenue. Spearheaded multiple Human Resources Management task including recruiting, interviewing, placement, Kronos timekeeping and payroll, and evaluation of personnel. • Excelled in maximizing customer satisfaction by utilizing analytical, customer service, and problem-solving skills to refer relevant products and services to potential customers. Notable Awards 1st in Operations within Company 2nd in Sales Nationwide for 6 months Excellence in Service Award

Charged to aggressively spearhead collections activities to reduce outstanding receivable balances across multiple revenue streams within bank. Accountable for reducing financial risk and delinquency for all assigned accounts. Utilized various communication mediums (phone, email, written, etc.) to resolve client discrepancies, make short payments, process adjustments, and process customer refunds. Career Highlights: • Review listing of outstanding receivables to ascertain the status of collections, outstanding balances, and to evaluate the effectiveness of current collection policies and procedures. Reconcile customer disputes as they pertain to payment of outstanding balances that are due. Meet defined department goals and activity metrics. • Audited delinquent accounts considered to be uncollectible; ensure maximum collection efforts have been utilized. Identified opportunities to further; improve efficiency and effectiveness of processes, procedures, and information reporting. • Responsible for training new advocates KPI's and Training and Development; provided comprehensive support for the collection process; responsible for resolving delinquent accounts through inbound and outbound telephone calls and various other communication mediums.