Joshua Pietschmann

Joshua Pietschmann Email and Phone Number

IT Support/Customer Service Professional @ Best Buy
richfield, minnesota, united states
Joshua Pietschmann's Location
Silverdale, Washington, United States, United States
About Joshua Pietschmann

Looking to obtain a position that will allow me to help others by utilizing the skills and talents already at my disposal while still providing a challenge and giving me the opportunity to develop new skills to be used not only for this position, but for any I may hold in the future.I love being able to learn new skills or ways to do things. I also enjoy being able to create new ideas and help streamline or make more things efficient whenever possible. Having worked in various industries has allowed me to obtain a wide spectrum of viewpoints on how to accomplish tasks and ways of looking at things in a way others may not. I value the ideas and viewpoints of my coworkers as it enables me to broaden my viewpoints and find solutions that wouldn't have otherwise happened.Recently my biggest accomplishment was self study/teaching prior to getting my CompTIA A+ certification which I hope to put to use in finding a new role.

Joshua Pietschmann's Current Company Details
Best Buy

Best Buy

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IT Support/Customer Service Professional
richfield, minnesota, united states
Website:
bestbuy.com
Employees:
63532
Joshua Pietschmann Work Experience Details
  • Best Buy
    Customer Service Agent
    Best Buy Sep 2022 - Present
    Silverdale, Washington, United States
  • 24 Hour Fitness
    Customer Service Specialist
    24 Hour Fitness Jan 2018 - Jun 2018
    Aurora, Colorado, United States
     Greeted all incoming members during check in to ensure current memberships. Resolved issues with billing/payments, provided membership upsell when available. Routine cleaning of facility and foot patrol to ensure member safety.
  • Comcast Business
    Network Engineer
    Comcast Business Nov 2013 - Nov 2017
    Centennial, Colorado, United States
     Tier II Technical Support, troubleshooting and resolving complex network issues for the following services:o Ethernet Services (EDI, ENS, EPL & EVPL)o SIP & PRI Trunking Services (Single PRI, Multi PRI & Multi PRI over Ethernet) Continually self-trained proactively for all devices and technologies Creates system architecture, design, and specification within engineering projects and initiatives. Uses solid engineering skills and knowledge to solve moderate to difficult development problems and achieve engineering goals.
  • Ceres Technology Group
    Phone Dispatch-Traige
    Ceres Technology Group Nov 2012 - May 2013
    Answering phones, monitoring incoming emails, and other customer communications for customer service requested, service issues and complaintsLogs incoming requests, issues and complaints using proper procedures and softwareAssigns, schedules and routes service orders to appropriate personnel to ensure timely and efficient utilizationMonitors and records products issued for service repairs according to company policies and proceduresMakes follow up service calls to ensure technical service was completed professionally, accurately and promptly
  • Frontier Airlines
    Help Desk Agent
    Frontier Airlines Mar 2010 - Nov 2012
    Assist agents with problemsAssist passengers with problems or issuesRelieve special areas when sick/vacation time is grantedHelp with recurrent training of agentsResolve customer complaintsTake general reservations, Early Returns, Agency or Web calls as neededPerform other duties as required
  • Frontier Airlines
    General Sales Agent
    Frontier Airlines Jan 2010 - Mar 2010
    Make and confirm reservations for customersMay assist customers using the company web siteMay encourage the repeated use of the websiteAssist customers in changing reservationsAnswer various questions regarding flights, reservations, F9 promotions, etcPromote company alliances (Early Returns, etc.)Communicate customer comments and concerns to managementMaintain knowledge of company reservations systemSell company service on each applicable callPerform other duties as assigned
  • By Jeeves
    Phone Operator
    By Jeeves Sep 2009 - Jan 2010
    Answer incoming calls to place customer food ordersResponded to customer questions/comments/concerns regarding the order process and existing orders
  • Skytanking
    Fueler
    Skytanking Jul 2008 - May 2009
    Fueled aircraft for various airlines departing from Denver International Airport
  • Olive Garden
    Server
    Olive Garden Apr 2008 - Aug 2008
    Provided quick, efficient and top quality service to guests
  • Eastbay/Footlocker Inc
    Internet Customer Service Agent
    Eastbay/Footlocker Inc Mar 2005 - Oct 2007
    Responded to customer questions/comments/concerns via emailResponded to customer feedback via Bizrate.comAnswered incoming phone orders/customer service issues when call volume was highResponsible for On-the-Job Training and follow up with new hires.Acted as Go-To Agent multiple nights a week when no supervisor available.
  • Pizza Hut
    Shift Manager
    Pizza Hut Oct 2001 - Aug 2005
    Lead shift of 6-10 employees assisting in various tasks to have as smooth a shift as possibleResponsible for On-the-Job Training for new hires as well as Recurrent Training for new menu items and yearly reviewsResponsible for weekly inventory/truck orderCreated weekly shift scheduleResponsible for daily cash control/bank depositsInteracted with customers to maximize their quality of stay and to help ensure future visits

Joshua Pietschmann Education Details

  • Tomahawk High School
    Tomahawk High School
    Diploma

Frequently Asked Questions about Joshua Pietschmann

What company does Joshua Pietschmann work for?

Joshua Pietschmann works for Best Buy

What is Joshua Pietschmann's role at the current company?

Joshua Pietschmann's current role is IT Support/Customer Service Professional.

What schools did Joshua Pietschmann attend?

Joshua Pietschmann attended Tomahawk High School.

Who are Joshua Pietschmann's colleagues?

Joshua Pietschmann's colleagues are Ehsan Sarbishe, Erika Sones, Shah Worldwide, Janet Olson, Blake Nguyen, Rudy Cervantes, Robert Alvarez.

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