Joshua Pinsky Email & Phone Number

New York, Ny, Us

As a Customer Experience Specialist at The New York Times, I provide advanced technical support for digital products, resolving complex issues on iOS and Android platforms. I lead the escalation process for intricate technical problems, ensuring efficient collaboration between product, engineering, and support teams to achieve timely resolutions and enhance customer satisfaction. My role involves conducting data analysis to uncover trends, developing and managing runbooks for CS Tools support, and designing onboarding programs to drive user adoption and retention. By leveraging tools like Zendesk, AWS, and custom scripts, I contribute to a 95% customer satisfaction rate and continuous improvements in our support processes.

Seattle, Wa, Us

As Lead Specialist, Account Support at Amazon, I managed a team of 10 support specialists, overseeing a diverse portfolio of 100+ sellers. I handled high-impact escalations and collaborated with cross-functional teams to resolve critical issues, reducing GMS loss by 20% through effective management of buy box discrepancies and FBA order cancellations. I set and tracked performance goals, resulting in a 25% improvement in ticket resolution time and a 15% increase in customer satisfaction scores. Additionally, I conducted training sessions and developed onboarding programs to enhance seller platform integration and boost initial sales performance. My data-driven approach optimized support operations, contributing to a 30% reduction in recurring issues.

Miami, Florida, Us

As Gallery Director at Plant the Future, I led operations across two locations, managing a team of 15 and generating $5MM in annual revenue. I curated a diverse collection of art, luxury goods, and living installations while implementing subscription-based sales strategies using NetSuite CRM. These strategies reduced churn by 25%, increased retention by 30%, and drove 20% predictable revenue growth. I managed a wide range of SKUs across physical galleries and e-commerce platforms, ensuring accurate product information. Additionally, I collaborated with marketing and sales teams on A/B testing initiatives, resulting in a 15% improvement in online sales conversions. My role also involved providing performance feedback and coaching to enhance team productivity and customer satisfaction.

New York, New York, Us

As Store Manager at Jonathan Adler in Miami, I led a team of designers to exceed revenue goals by 15% through personalized assistance to retail clients and design professionals, offering both in-store and in-home consultations. I spearheaded the development and implementation of a Salesforce-driven sales strategy, which resulted in a remarkable 50% year-over-year increase in design sales and achieving $1 million in annual revenue.Additionally, I developed and executed a B2B outreach program that tapped into surrounding art and design businesses, generating $75,000 in incremental revenue within nine months. By analyzing customer feedback and insights with cross-functional teams, I drove over 20 actionable recommendations per quarter, which informed business decisions and enhanced customer-centric initiatives.

Corte Madera, Ca, Us

As the Residential Design Leader at Restoration Hardware in Miami, I provided tailored service to over 300 accounts while managing the client lifecycle and acting as the primary point of contact for designers, generating $3 million in sales revenue within my first year. I coordinated shipment logistics with domestic and international freight forwarders, utilizing project management techniques to streamline operations and reduce delivery times by 20%. Additionally, I coached three junior designers and 30 sales staff, providing timely feedback to boost performance, resulting in better project outcomes and increased team efficiency.