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Joshua Pinsky Email & Phone Number

Customer Experience & Operations Leader | Skilled in SaaS Support and Technical Solutions at The New York Times
Location: United States, United States, United States 5 work roles 1 school
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Customer Experience & Operations Leader | Skilled in SaaS Support and Technical Solutions
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United States, United States, United States
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Joshua Pinsky is listed as Customer Experience & Operations Leader | Skilled in SaaS Support and Technical Solutions at The New York Times, a company with 1 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Joshua Pinsky.

Joshua Pinsky previously worked as Customer Experience Specialist at The New York Times and Lead Account Support Specialist at Amazon. Joshua Pinsky holds Bachelor Of Arts - Ba, Business & Technology from King'S College.

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About Joshua Pinsky

I'm a customer-centric leader with a passion for solving complex problems with modern technology. I'm always on the lookout for innovative solutions that drive growth and make a difference. I've got a knack for making connections and creating unforgettable experiences that leave a lasting impression. I have learned through my personal and professional experiences that:I've improved customer satisfaction through targeted initiatives and process enhancements - ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐ˆ ๐›๐ž๐ฅ๐ข๐ž๐ฏ๐ž ๐ญ๐ก๐š๐ญ ๐ก๐š๐ฉ๐ฉ๐ฒ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ ๐š๐ซ๐ž ๐ญ๐ก๐ž ๐›๐ž๐ฌ๐ญ ๐ค๐ข๐ง๐ ๐จ๐Ÿ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ!I excel at executing complex plans with given constraints and delivering results-driven solutions - ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐ˆ'๐ฆ ๐š ๐Ÿ๐ข๐ซ๐ฆ ๐›๐ž๐ฅ๐ข๐ž๐ฏ๐ž๐ซ ๐ญ๐ก๐š๐ญ ๐ฐ๐ก๐š๐ญ ๐ ๐ž๐ญ๐ฌ ๐ฆ๐ž๐š๐ฌ๐ฎ๐ซ๐ž๐ ๐ ๐ž๐ญ๐ฌ ๐๐จ๐ง๐ž.I prioritize data-driven decision-making and trust my instincts to inform my choices - ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐ฌ๐จ๐ฆ๐ž๐ญ๐ข๐ฆ๐ž๐ฌ ๐ฒ๐จ๐ฎ ๐ฃ๐ฎ๐ฌ๐ญ ๐ก๐š๐ฏ๐ž ๐ญ๐จ ๐ซ๐จ๐ฅ๐ฅ ๐ฐ๐ข๐ญ๐ก ๐ข๐ญ.I can lead and grow high-performing teams, from 5 to 50 people, by empowering them to deliver exceptional results - ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐ˆ ๐ค๐ง๐จ๐ฐ ๐ญ๐ก๐š๐ญ ๐ญ๐ž๐š๐ฆ๐ฐ๐จ๐ซ๐ค ๐ฆ๐š๐ค๐ž๐ฌ ๐ญ๐ก๐ž ๐๐ซ๐ž๐š๐ฆ ๐ฐ๐จ๐ซ๐ค.I thrive in environments where winning is important, but helping the team achieve their goals brings me greater satisfaction - ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐š๐ญ ๐ญ๐ก๐ž ๐ž๐ง๐ ๐จ๐Ÿ ๐ญ๐ก๐ž ๐๐š๐ฒ, ๐ข๐ญ'๐ฌ ๐š๐ฅ๐ฅ ๐š๐›๐จ๐ฎ๐ญ ๐ญ๐ก๐ž ๐ญ๐ž๐š๐ฆ.I prioritize:Putting the customer at the forefront of everything I do - ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐ญ๐ก๐ž๐ฒ'๐ซ๐ž ๐ญ๐ก๐ž ๐ซ๐ž๐š๐ฌ๐จ๐ง ๐ฐ๐ž'๐ซ๐ž ๐š๐ฅ๐ฅ ๐ก๐ž๐ซ๐ž.Embracing a growth mindset, constantly learning and refining my skills - ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐ค๐ง๐จ๐ฐ๐ฅ๐ž๐๐ ๐ž ๐ข๐ฌ ๐ฉ๐จ๐ฐ๐ž๐ซ.Making high-quality decisions that drive results - ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐ฒ๐จ๐ฎ ๐œ๐š๐ง'๐ญ ๐ฆ๐š๐ค๐ž ๐š๐ง ๐จ๐ฆ๐ž๐ฅ๐ž๐ญ๐ญ๐ž ๐ฐ๐ข๐ญ๐ก๐จ๐ฎ๐ญ ๐›๐ซ๐ž๐š๐ค๐ข๐ง๐  ๐š ๐Ÿ๐ž๐ฐ ๐ž๐ ๐ ๐ฌ.Staying calm under pressure and taking ownership of my actions - ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐ฐ๐ก๐ž๐ง ๐ญ๐ก๐ข๐ง๐ ๐ฌ ๐ ๐ž๐ญ ๐ญ๐จ๐ฎ๐ ๐ก, ๐ฒ๐จ๐ฎ ๐ฃ๐ฎ๐ฌ๐ญ ๐ก๐š๐ฏ๐ž ๐ญ๐จ ๐›๐ฎ๐œ๐ค๐ฅ๐ž ๐ฎ๐ฉ.Fostering a culture of collaboration, trust, and open communication - ๐›๐ž๐œ๐š๐ฎ๐ฌ๐ž ๐ฐ๐ก๐ž๐ง ๐ฐ๐ž ๐ฐ๐จ๐ซ๐ค ๐ญ๐จ๐ ๐ž๐ญ๐ก๐ž๐ซ, ๐ฐ๐ž ๐œ๐š๐ง ๐š๐œ๐œ๐จ๐ฆ๐ฉ๐ฅ๐ข๐ฌ๐ก ๐š๐ง๐ฒ๐ญ๐ก๐ข๐ง๐ .I'm excited to connect with like-minded individuals who share my passion for driving innovation and growth. If you're interested in discussing emerging trends in customer service or the latest tech, let's connect!

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The New York Times
The New York Times
Customer Experience & Operations Leader | Skilled in SaaS Support and Technical Solutions
620 Eighth Avenue, New York, NY 10018, us
Website
Employees
1
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5 roles

Joshua Pinsky work experience

A career timeline built from the work history available for this profile.

Customer Experience Specialist

Current

New York, NY, US

As a Customer Experience Specialist at The New York Times, I provide advanced technical support for digital products, resolving complex issues on iOS and Android platforms. I lead the escalation process for intricate technical problems, ensuring efficient collaboration between product, engineering, and support teams to achieve timely resolutions and.

May 2023 - Present

Lead Account Support Specialist

Seattle, WA, US

As Lead Specialist, Account Support at Amazon, I managed a team of 10 support specialists, overseeing a diverse portfolio of 100+ sellers. I handled high-impact escalations and collaborated with cross-functional teams to resolve critical issues, reducing GMS loss by 20% through effective management of buy box discrepancies and FBA order cancellations. I.

Jun 2021 - May 2023

Gallery Director

Miami, Florida, US

As Gallery Director at Plant the Future, I led operations across two locations, managing a team of 15 and generating $5MM in annual revenue. I curated a diverse collection of art, luxury goods, and living installations while implementing subscription-based sales strategies using NetSuite CRM. These strategies reduced churn by 25%, increased retention by.

May 2016 - May 2020

Store Manager

New York, New York, US

As Store Manager at Jonathan Adler in Miami, I led a team of designers to exceed revenue goals by 15% through personalized assistance to retail clients and design professionals, offering both in-store and in-home consultations. I spearheaded the development and implementation of a Salesforce-driven sales strategy, which resulted in a remarkable 50%.

May 2015 - May 2016

Residential Design Leader

Corte Madera, CA, US

As the Residential Design Leader at Restoration Hardware in Miami, I provided tailored service to over 300 accounts while managing the client lifecycle and acting as the primary point of contact for designers, generating $3 million in sales revenue within my first year. I coordinated shipment logistics with domestic and international freight forwarders.

Jul 2012 - May 2015
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Colleagues at The New York Times

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1 education record

Joshua Pinsky education

  • King'S College
    King'S College
    Business & Technology
FAQ

Frequently asked questions about Joshua Pinsky

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What company does Joshua Pinsky work for?

Joshua Pinsky works for The New York Times.

What is Joshua Pinsky's role at The New York Times?

Joshua Pinsky is listed as Customer Experience & Operations Leader | Skilled in SaaS Support and Technical Solutions at The New York Times.

Where is Joshua Pinsky based?

Joshua Pinsky is based in United States, United States, United States while working with The New York Times.

What companies has Joshua Pinsky worked for?

Joshua Pinsky has worked for The New York Times, Amazon, Plant The Future, Jonathan Adler, and Restoration Hardware.

Who are Joshua Pinsky's colleagues at The New York Times?

Joshua Pinsky's colleagues at The New York Times include Dalit Shalom, Alaina Sliwinski (She/Her), Liz O. Baylen, Benjamin Adams, and Ryan Darcy.

How can I contact Joshua Pinsky?

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What schools did Joshua Pinsky attend?

Joshua Pinsky holds Bachelor Of Arts - Ba, Business & Technology from King'S College.

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