- Ensure all computer based equipment is operational and process tickets in coordination with vendors to escalate tickets as needed.- Lead the checkout team and services team to provide a great experience every time for every customer.- Support and manage front end team associates so they can effectively train other front end associates on one best way.- Empower cashiers, self check out hosts, and service desk associates to own their area and make customer experience decisions.- Provide feedback on performance and follow up with team associates to fill gaps in job knowledge.- Complete store cash office duties that include investigating variances, and following up to transaction decisions.

-Oversee a team in the Sporting Goods Department to ensure excellent sales and customer service.-Reduce shrink in high theft areas but coordinating with Asset Protection to enact new deterrent plans.-Increase sales year over year by proper merchandising, following best practices and removing slower selling items.

Started as an associate in the entertainment area and quickly learned skills to be a stand-in Department Manager for other areas. This would entail mastering multiple departments such as Toys, Electronics, Cell-phones, Sporting Goods, and Hardware. This built up a wealth of skills and experiences by keeping me constantly busy and constantly learning new things.