• Supported visitors and employees during building renovations by providing clear communication, directions, and ensuring regulatory compliance• Addressed and resolved inquiries, delivering accurate solutions while maintaining quality control and adherence to internal/external standards

• Managed in-store pickup orders, efficiently locating and delivering items from the sales floor within specified timeframes• Ensured accurate sorting of items for in-store pickup and at-home delivery, utilizing strong organizational skills and attention to detail

• Delivered comprehensive customer service in both store and drive-thru, efficiently fulfilling food and beverage orders, handling special requests, and managing cash transactions• Performed inventory control to ensure product availability and maintained smooth team operations, preventing disruptions in customer service