Joshua Rivera Email & Phone Number

Charlottesville, Va, Us

•Lead operational strategy and management for 41 senior living communities across Virginia, Maryland, Tennessee, Pennsylvania, Connecticut, and Michigan.•Oversee and mentor seven Regional Vice Presidents, ensuring alignment with company goals and fostering professional development.•Implement innovative operational processes and systems to enhance efficiency and service quality.•Foster a culture of excellence and continuous improvement, ensuring top-tier care and satisfaction for residents.•Oversee large-scale projects, including new community developments, renovations, and technology integrations.•Develop and execute strategic plans to optimize occupancy rates and financial performance.•Collaborate with cross-functional teams to ensure compliance with all state and federal regulations.•Build and maintain strong relationships with community stakeholders, enhancing the company’s reputation and market position.

Chicago, Il, Us

Responsible for managing the operations of luxury IL, AL and MC senior living communities across Illinois, Georgia, Pennsylvania, and New York.

Brentwood, Tn, Us

Responsible for overseeing the operations of 12 Senior Living Communities, which in total have 1,206 living units.

Brentwood, Tn, Us

Brentwood, Tn, Us

Responsible for all operations of 4 communities in NJ and CT.

Brentwood, Tn, Us

• Increased Occupancy from 68% – 97%• Increased Revenue 36.6% YOY• Increased NOI 136.3% YOY• Recruit, train and supervise a multidisciplinary team, including clinical, operation, culinary wellness, and budget while fostering a highly-functioning collaborative environment. • Plan, implement, manage, and evaluate all aspects of the operation on a daily basis.• Create a safe working and living environment; ensure the community is in compliance with the Department of Health rules and regulations.

Brentwood, Tn, Us

• Increased Occupancy from 71%- 100%• Increased Revenue 17.6% YOY• Reduced controllable Expenses 13.2% YOY• Increased NOI 62.2% YOY• Recruited, trained and supervised a multidisciplinary team, including clinical, operation, culinary wellness, and budget, while fostering a highly-functioning collaborative environment. • Successfully increased employee retention by creating a positive work environment.• Ensure the community was in compliance with the Department of Health rules and regulations.

Brentwood, Tn, Us

•Working and assisting each Department including, Wellness/Nursing, Memory Care, Marketing, Dining, Activities, Housekeeping and Maintenance with day to day operations. Help oversee their departments in various capacities, including but not limited to: General Operations, Budget Control and Expenses, Labor Management, Human Resources, Employee and Customer relations.•Aside from Individual departments, I assist the Community overall with Operations, Financials, budget and Expense control, Labor Management, Marketing and Sales, Customer Services, Human Resources, Recruitment and On-Boarding, Employee relations including Performance Reviews and Counseling and Terminations

Brentwood, Tn, Us

Overseen and Coordinated all human resources, payroll, billing, and operational processes for start-up community. Successfully passing NJ State Inspection and opening of community without any delays or deficiencies.

Mclean, Virginia, Us

• Plan, organize, develop and lead the overall operation of the assisted living neighborhood in accordance with federal, state, local laws and Sunrise Senior Living standards, guidelines and regulations.• Managed a department of 65 employees• Facilitate the Individualized Service Plans (ISP) and Daily Assignment Sheet development and monitor ongoing process and practices.• Prior to move-in, review resident’s file and schedules the Family Meeting to discuss Resident Profile; coordinates the health care needs with the health care coordinator; ensures resident has current Individualized Service Plan according to Sunrise policy and government guidelines.• Managed scheduling, payroll, performance evaluations, interviewing new hires, assigning duties and training.• Maintain current Resident Service book for each assisted living neighborhood according to Sunrise policy.• Manage the assessment process to determine levels of care with the appropriate staffing levels.

Mclean, Virginia, Us

• Coordinate the recruitment strategy and actions for the community.• Participate in the presentation of new team members including new hire paper work, an overview of the Team Member Handbook, policies and procedures, Sunrise University Orientation.• Interface with the Executive Director and department coordinators to provide advice and counsel on team member relations and to provide human resource team member services support.• Provide clear, effective, timely and constructive feedback to management on interviewing techniques and effective labor relations• Overseen and Coordinated all human resources, payroll and billing processes for Sunrise of Jackson start-up community. Successfully passing the NJ State Inspection and opening of community without any delays.

Mclean, Virginia, Us

• Maintain the community’s accounts receivable system according to Sunrise policy and procedures.• Completing resident billing, auditing and mailing statements. • Maintaining resident financial files in accordance with policy.• Processing charges for all ancillary services through AOD (Answers on Demand billing system).

Mclean, Virginia, Us

• Assisting the Executive Director and DCR in setting, tracking ad accomplishing sales goals in a timely manner.• Prepared the residents Administrative file according to Sunrise and state specific regulatory requirements.• Assisted the resident and family members in making the emotional connection to the new community through awareness integration and socialization techniques and engaging activities.• Giving residents & family member’s tours of the community and getting information to residents & family and properly answering questions.